Information Technology Support Engineer

TECEZE; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

TECEZE in Rome is seeking an L2 IT Support Engineer to provide onsite IT and data center assistance, focusing on Windows environments, basic VMware ESXi tasks, server troubleshooting, and data center operations.

You will work at the client site with local contacts and remote teams to resolve issues, perform cabling checks, and support incident handling. The role requires independent work and clear communication on site.

Competenze

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.

Mansioni

• Provide onsite L2 IT support and basic server troubleshooting.
• Troubleshoot Windows-related issues and perform basic checks.
• Maintain knowledge of VMware ESXi and related tech.
• Troubleshoot when a server or system is down and check connections.
• Perform data center management tasks.
• Handle and track network/server cabling and identify connections.
• Assist with connecting and replacing interfaces.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for resolution.
• Follow standard troubleshooting procedures and escalate complex issues when required.

Conoscenze

L2 IT Support

Data Center

Windows OS

VMware ESXi

Server Troubleshooting

Data Center Ops

Cable Management

Remote Coordination

Independent Work

Descrizione del lavoro

We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands‑on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.

Key Responsibilities

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows-related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and escal… complex issues when required.

Required Skills & Experience

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Preferred Profile

• Previous experience working in a data center environment.
• Experience supporting servers, VMware/ESXi, and Windows environments.
• Candidates with hands‑on exposure to onsite infrastructure support are preferred.
• VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient