Information Technology Support Specialist

Sharp Brains; Bari; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Sharp Brains seeks an IT Support Technician L1 for on-site deployment in Bari. The contractor role is freelance/B2B with a 1-year term, on-demand working days, and required on-site presence at Bari, Italy.

The role covers end-user desktop/laptop support, IMAC tasks, OS imaging, and hardware replacements. You will use SCCM, Intune, and ServiceNow for ticketing and asset tracking, with ITIL-aligned incident management.

Competenze

• More than 3 years IT support experience.
• Windows OS and MAC basics.
• On-site corporate IT support experience.
• Familiarity with ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop/laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage full lifecycle of desktops: config, patching, imaging, hardware replacements.
• Deliver support using SCCM, Intune, ServiceNow for asset tracking and ticket resolution.
• Administer software installations, updates, and security patches per IT policy.
• Provide remote and deskside support using EUC tools; support MS Office, Outlook, VPN clients.
• Ensure security protocols, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as primary onsite contact during escalations.
• Support printers, scanners, and peripherals; troubleshoot and maintain.
• Assist with Active Directory tasks and basic user account management; document resolutions.
• Familiar with Windows environments and basic MAC handling.
• Follow ITIL practices for incident, problem, and service request management.

Conoscenze

Deskside support

Windows OS

VPN access

ITIL processes

End-user support

Active Directory

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Position: IT Support Technician L1 (On-site)

Role Type: Dispatch

Working Days: On Demand

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Site Address: Bari,Italy

Role – Onsite Deskside Support (L1/L2) Key Responsibilities:

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.