L2 IT Support Engineer

TECEZE; Roma; In loco; EUR 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

TECEZE is seeking an L2 IT Support Engineer to provide onsite IT and data center support in Rome, Italy. The role focuses on Windows environments, basic VMware/ESXi troubleshooting, and server/data center operations.

You will handle cabling, hardware connectivity, and coordinate with remote teams and site contacts to resolve issues. The ideal candidate has hands-on experience with Windows systems, data center management, and a proactive approach to problem solving in a customer-site setting.

Competenze

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems.
• Basic knowledge of VMware ESXi and VMware technologies.
• Understanding of server infrastructure and troubleshooting.
• Familiarity with data center operations and management.
• Knowledge of network/server cabling and cable tracking.
• Ability to troubleshoot connectivity and hardware issues.
• Strong communication and coordination skills.
• Ability to work independently at customer sites.

Mansioni

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows-related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and elevate complex issues when required.

Conoscenze

L2 IT Support

Data Center Support

Windows environments

Server troubleshooting

Cabling & connectivity

Onsite IT support

Communication skills

Independent work at customer site

Strumenti

VMware ESXi

Descrizione del lavoro

We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands‑on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.

Key Responsibilities

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows-related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and elevate complex issues when required.

Required Skills & Experience

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Preferred Profile

• Previous experience working in a data center environment.
• Experience supporting servers, VMware/ESXi, and Windows environments.
• Candidates with hands‑on exposure to onsite infrastructure support are preferred.
• VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient