Information Technology Support Engineer

Teceze; Trentino-Alto Adige; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

TECEZE cerca un Professionista IT di livello L2 per fornire supporto onsite presso la sede italiana. Il candidato gestirà l’assistenza IT e le operazioni di data center, con attenzione a sistemi Windows, diagnostica di base e conoscenze VMware ESXi.

La figura lavorerà sul campo presso la sede di Roma, collaborando con team remoti e contatti locali per risolvere in modo efficiente le problematiche. È richiesta esperienza in ambiente data center, capacità di coordinamento e problem solving

Competenze

• Esperienza in L2 IT Support / Data Center.
• Buona conoscenza di sistemi Windows e troubleshooting.
• Conoscenza di base di VMware ESXi e tecnologie VMware.
• Conoscenza di infrastrutture server e troubleshooting.
• Conoscenza base delle operazioni e gestione data center.
• Conoscenza di cablaggio di rete/server e tracciamento cavi.

Mansioni

• Fornire supporto L2 onsite per server e infrastrutture IT e risoluzione basi.
• Risoluzione problemi Windows e controlli di sistema di base.
• Conoscere VMware ESXi e le relative tecnologie a livello base.
• Eseguire troubleshooting di base quando un server è offline e verificare connessioni.
• Gestire attività base di data center e infrastruttura.
• Gestire cablaggi di rete/server e mappare le connessioni tra le apparecchiature.
• Assistere nel collegare e sostituire interfacce di rete/server.
• Coordinarsi con team remoti e contatti locali per la risoluzione.

Conoscenze

Windows OS

L2 IT Support

Data center support

VMware ESXi basics

Hardware troubleshooting

Cable management

Strumenti

VMware ESXi

Descrizione del lavoro

Information Technology Support Engineer TECEZE Centro, IT

L2 IT Support Engineer è la persona giusta per questa opportunità? Si assicuri di leggere la descrizione completa qui sotto.

Location: Rome, Italy

Experience: 3–5 years

Role Overview

We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands‑on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.

Key Responsibilities

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows-related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and elevate complex issues when required.

Required Skills & Experience

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Preferred Profile

• Previous experience working in a data center environment.
• Experience supporting servers, VMware/ESXi, and Windows environments.
• xysqume Candidates with hands‑on exposure to onsite infrastructure support are preferred.
• VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient.