Onsite Support Services Engineer

Intuition IT – Intuitive Technology Recruitment; Veneto; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Carrier Corp in Legnago, Italy, is seeking an experienced Onsite Support Services Engineer to provide hands-on IT support at the Carrier site.

You should have 3-5 years in Service Desk, End User Services, Field Services and Onsite IT Support, with fluent English and native Italian, and a service-oriented mindset.

This onsite role requires strong hardware/software troubleshooting across office and shopfloor environments, with 40 hours per week and a 12-month contract.

Competenze

• 3-5 years IT experience in Service Desk, End User Services, Field Services, and Onsite IT Support.
• Strong troubleshooting for hardware, software, and workplace technologies.
• Excellent communication in English and native Italian; customer-focused.
• Ability to work independently in a fully onsite environment.

Mansioni

• Provide onsite IT support to end users at the Carrier facility.
• Troubleshoot hardware, software, network, and peripherals.
• Deliver Service Desk and End User Computing support.
• Install, configure, maintain, and troubleshoot desktops and laptops.
• Support printers, monitors, mobiles and other IT equipment.
• Log and manage incidents in the ITSM system; escalate when needed.
• Assist user onboarding and device provisioning.
• Document incidents and assets accurately.

Conoscenze

Service Desk

End User Services

Field Services

Onsite IT Support

Windows Support

Customer-facing

Italian – native

English – strong

Descrizione del lavoro

Position: Onsite Support Services Engineer

Location: Legnago, Italy - Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor)

Work Model: Fully Onsite

Contract: 12 Months

Working Hours: 40 hours/week

Position Overview

We are looking for an experienced Onsite Support Services Engineer to provide hands-on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have 3-5 years of IT support experience, with strong expertise in Service Desk, End User Services, Field Services, and Onsite IT Support.

The role requires excellent communication skills in English and native-level Italian, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.

Key Responsibilities

• Provide onsite IT support to end users across the Carrier facility.
• Troubleshoot and resolve hardware, software, network, and peripheral-related issues.
• Deliver Service Desk and End User Computing support.
• Perform desktop/laptop installation, configuration, maintenance, and troubleshooting.
• Support printers, monitors, mobile devices, peripherals, and other IT equipment.
• Handle field service requests and provide hands-on technical assistance.
• Log, update, track, and resolve incidents and service requests through the ITSM system.
• Escalate complex issues to relevant technical teams when required.
• Support user onboarding, device provisioning, and IT equipment replacement.
• Maintain accurate documentation of incidents, assets, and troubleshooting activities.
• Follow IT support processes, security policies, and service-level requirements.
• Provide professional and timely support to users in both office and shopfloor environments.

Mandatory Skills & Experience

• 3-5 years of overall IT experience.
• Minimum 3 years of relevant experience in:
• Service Desk Support
• End User Services
• Field Services
• Onsite IT Support
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows-based desktop/laptop environments.
• Good understanding of IT hardware, peripherals, and workplace technologies.
• Strong customer-facing and communication skills.
• Native Italian and strong English communication skills.
• Ability to work independently in a fully onsite environment.