Information Technology Support Engineer

Teceze; Lazio; In loco; EUR 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

Teceze is seeking an L2 IT Support Engineer to provide onsite IT and data center support in Rome. The candidate should have hands-on experience with Windows environments and a basic understanding of VMware ESXi, server troubleshooting, and data center operations.

You will work at the client site, coordinate with remote teams, perform routine hardware and cabling tasks, and follow standard troubleshooting procedures, escalating complex issues when needed.

Competenze

• Experience in L2 IT Support and data center environments.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and related technologies.
• Understanding of server infrastructure and data center operations.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Mansioni

• Provide onsite L2 IT support for servers and IT infrastructure.
• Troubleshoot Windows issues and perform basic system checks.
• Coordinate with remote teams and local site contacts.
• Assist with data center management and cabling tracking.
• Escalate complex issues when required.

Conoscenze

L2 IT Support

Windows OS

VMware ESXi

Server infrastructure

Data center operations

Cable tracking

Troubleshooting

Communication

Onsite independence

Strumenti

VMware ESXi

Descrizione del lavoro

L2 IT Support Engineer

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Location: Rome, Italy

Experience: 3–5 years

Role Overview

We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands‑on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.

Key Responsibilities

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows‑related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and escalare complex issues when required.

Required Skills & Experience

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Preferred Profile

• Previous experience working in a data center environment.
• Experience supporting servers, VMware/ESXi, and Windows environments.
• xpavfwm Candidates with hands‑on exposure to onsite infrastructure support are preferred.
VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient.