Hotel Waiter & Guest Experience Specialist

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 22.000 - 24.000; Tempo pieno

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Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milan is seeking a hospitality-minded service professional to join our hotel team. You will ensure guests receive attentive service, display a thorough knowledge of the menu, and create a welcoming atmosphere throughout dining experiences.

The role emphasizes friendly communication, teamwork, and adaptability to guest needs, with opportunities for growth within our international brand and a commitment to service excellence.

Competenze

• Fluent in Italian and knowledge of English.

Mansioni

• Detailed knowledge of the menu and being able to articulate enthusiastically.
• Know the steps of service as outlined in the service manual.
• Make guests feel comfortable and enhance the guest experience.
• Inform guests of specials and menu changes.
• Anticipate guests’ needs and exceed their expectations.
• Supervise the clearing of tables and mise-en-place necessary for the next course.
• Monitor and observe guests' dining experience.
• Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.

Conoscenze

Italian language

English language

Customer service

Team player

Communications

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milan is seeking a hospitality-minded service professional to join our hotel team. You will ensure guests receive attentive service, display a thorough knowledge of the menu, and create a welcoming atmosphere throughout dining experiences.

The role emphasizes friendly communication, teamwork, and adaptability to guest needs, with opportunities for growth within our international brand and a commitment to service excellence.