Hardware Support Technician | Italy

BCIC Swiss; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

BCIC Swiss GmbH, located in Milano, is seeking a Full-time Hardware Support Technician. The role involves providing hardware support, managing equipment, and delivering excellent customer service. Candidates must have several years of IT experience and a valid work permit in Italy.

The position requires troubleshooting across different platforms and managing assets effectively, ensuring smooth operations within the company.

Competenze

• Must hold a valid work permit in Italy.
• Several years of experience in the IT field.

Mansioni

• Provide hardware break fix support, typically by whole unit swap.
• Manage spares provided on site.
• Execute installations and changes.
• Deliver an excellent level of customer service.
• Adhere to defined Processes and work instructions.
• Interface with multiple levels of end users.
• Troubleshoot issues on multiple computer platforms.
• Responsible for asset tagging and equipment management.
• Provide weekly reports on physical inventory counts.
• Work with external Suppliers for repairs.

Conoscenze

Technical Skills

Excellent skills in user IT infrastructure

Strong technical skills in Microsoft Windows

Strong Microsoft Office skills

Troubleshoot issues on multiple computer platforms

Knowledge of network configurations

Descrizione del lavoro

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | on-site) "Hardware Support Technician" in Italy.

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and
• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

• Must hold a valid work permit in Italy
• Several years of experience in the IT field