Hardware Support Technician _Italy

BCIC Swiss; Milano; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

BCIC Swiss GmbH in Milano, Italy is seeking a Hardware Support Technician for on-site hardware support and first-line IT assistance. You will handle desktops, laptops, printers, handhelds, and mobile devices, ensuring timely fixes and minimal downtime.

The role requires several years of IT experience, strong Windows desktop skills, and proficiency with Microsoft Office tools. Applicants must be able to work on-site in Italy and interact with end users and VIPs.

Competenze

• Must hold a valid work permit in Italy.
• Several years of experience in the IT field.

Mansioni

• Provide hardware break fix support, typically by whole unit swap.
• Manage spares provided on site.
• Execute installations and changes.
• Deliver an excellent level of customer service.
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations.
• Interface with multiple levels of end users, management, VIPs and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices.
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN.
• Responsible for asset tagging and entering all incoming equipment into our asset management system.
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.

Conoscenze

IT infrastructure hardware (Desktops/L

Descrizione del lavoro

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Backfill | On-site) "Hardware Support Technician" in Italy.

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

• Must hold a valid work permit in Italy
• Several years of experience in the IT field