Hardware Support Technician_Milan

BCIC Swiss; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

BCIC Swiss GmbH in Milano seeks a Hardware Support Technician to provide hardware support in an on-site capacity. Ideal candidates should have a strong background in IT infrastructure, knowledge of various computer platforms, and proven customer service skills.

The role demands experience in managing installations and troubleshooting across multiple systems. Applicants must possess a valid work permit in Italy and demonstrate a commitment to high-quality service delivery.

Competenze

• Must hold a valid work permit in Italy.
• Several years of experience in the IT field.

Mansioni

• Provide hardware break fix support, typically by whole unit swap.
• Manage spares provided on site.
• Execute installations and changes.
• Deliver an excellent level of customer service.
• Adhere to defined Processes and work instructions.
• Interface with multiple levels of end users and management.
• Troubleshoot issues on multiple computer platforms.
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, VLAN.
• Responsible for asset tagging and entering equipment into the management system.
• Provide weekly reports on physical inventory counts.

Conoscenze

Technical Skills

Excellent skills in user IT infrastructure

Microsoft Windows desktop operating systems

Microsoft Office skills (Outlook, Word, Excel)

Descrizione del lavoro

Skills: Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | on-site) "Hardware Support Technician" in Italy.

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, VIPs and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

• Must hold a valid work permit in Italy
• Several years of experience in the IT field