Hardware Support Technician _ Italy

BCIC Swiss; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

BCIC Swiss in Milan is seeking a Hardware Support Technician to provide IT infrastructure support. Responsibilities include hardware break fix support, managing site spares, and delivering excellent customer service while adhering to defined processes.

The ideal candidate must have several years of experience in the IT field and be fluent in English and Italian. A valid work permit in Italy is mandatory.

Competenze

• Experience in hardware support and troubleshooting across various platforms.
• Valid work permit in Italy is mandatory.
• Fluency in English and Italian.

Mansioni

• Provide hardware break fix support, typically by whole unit swap.
• Manage spares provided on site.
• Execute installations and changes.

Conoscenze

User IT infrastructure

Microsoft Windows

Microsoft Office

Descrizione del lavoro

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | on-site) "Hardware Support Technician" in Italy.

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

• Must hold a valid work permit in Italy (Mandatory)
• Several years of experience in the IT field
• Fluency in English and Italian (Mandatory)