Internship Guest Relations - Porta Rossa Hotel Firenze Colbert Collection

Minor Hotels Europe & Americas; Toscana; On-site; EUR 5,000 - 6,100; Full time

Benefits offered by this job

Monthly stipend €500

Job summary

Minor Hotels Europe & Americas invites applications for a Guest Relations Internship at Porta Rossa Hotel Firenze Colbert Collection. The role supports the Guest Relations team in delivering personalized guest experiences, handling requests, and coordinating arrivals with VIP guests to ensure satisfaction.

Ideal candidates are motivated, highly organized, collaborative, and fluent in English, with a passion for hospitality.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• Collaborative mindset with guest service orientation and enthusiasm.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs and requests with a high level of service.
• Anticipate and address expressed and unexpressed guest needs.
• Support handling guest feedback and resolve concerns professionally.
• Assist in coordinating arrival/departure experiences for VIPs and distinguished guests.
• Facilitate communication between guests and hotel departments for a seamless stay.
• Promote awareness of hotel services and local experiences.

Skills

Guest services

English fluency

Organizational skills

Team collaboration

Customer focus

Flexibility

Job description

Career Opportunities: Internship Guest Relations - Porta Rossa Hotel Firenze Colbert Collection (7980)

Requisition ID7980-Posted10/19/2026-Guest Relations-Italy

Do you believe the best hospitality is built on meaningful connections?

Become part of Colbert Collection, created for those who prioritise connection, expressed through the experiences we create and in how we come together as a team.
Here, you’ll help craft stays that move people, bringing together culture, culinary moments and shared experiences that reflect the unique spirit of each destination.

Join a team where every hotel is one of a kind, shaped by individuality and creativity, not just defined by look or location, but by feeling.

What will your mission be?

We are looking for a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests. In this role, you will assist in building strong guest relationships, anticipating their needs, and ensuring the highest levels of satisfaction throughout their stay, in line with Minor Hotels’ hospitality standards and commitment to excellence.

What will you be responsible for?

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

What are we looking for?

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
• Excellent command of the English language.

Monthly allowance of € 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionalsand gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.