Internship Front Office - Porta Rossa Hotel Firenze Colbert Collection

Minor Hotels Europe & Americas; Toscana; Sur place; EUR 5 600 - 6 100; Plein temps

Avantages offerts par ce poste

Monthly allowance €500

Résumé du poste

Minor Hotels Europe & Americas is seeking a Front Office Intern to support guest reception and related activities, ensuring an excellent stay aligned with Minor Hotels’ hospitality standards.

The role emphasizes welcoming guests, handling check-in/check-out, data accuracy, and collaboration with operations to deliver a seamless, personalized experience. English fluency is required; a second language is a plus.

Qualifications

• High school diploma or university degree in Hospitality Management, Tourism, Languages, or a related field.
• Strong guest-oriented mindset and genuine passion for hospitality.
• Excellent communication and interpersonal skills with a high level of empathy.
• Positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Responsabilités

• Welcome and assist guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, and handle guest requests and inquiries.
• Develop understanding of hotel services and promote them to guests.
• Manage administrative tasks related to guest stays and ensure accurate data entry.
• Support back-office activities and shift handovers, ensuring continuity of service.
• Collaborate with hotel operations to deliver a seamless and personalized guest experience.

Connaissances

Communication skills

Interpersonal skills

Teamwork

Organizational skills

Problem-solving

English proficiency

MS Office

Attention to detail

Formation

High school diploma or university degree in Hospitality/Tourism/Languages

Outils

MS Office

Description du poste

Do you believe the best hospitality is built on meaningful connections?

Become part of Colbert Collection, created for those who prioritise connection, expressed through the experiences we create and in how we come together as a team.
Here, you’ll help craft stays that move people, bringing together culture, culinary moments and shared experiences that reflect the unique spirit of each destination.

Join a team where every hotel is one of a kind, shaped by individuality and creativity, not just defined by look or location, but by feeling.

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels’ hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel’s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel’s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Monthly allowance of € 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity to learn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.