Guest-Focused Front Office Agent – Milan City Center

Leonardo Hotels; Milano; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

LEAPP employee app

Discounts on accommodation

Training & development

Team events

Job summary

Leonardo Milan City Center, a 4-star hotel in the heart of Milan, is seeking a Front Office Agent. You will welcome guests, manage check-in/check-out, and handle inquiries with professionalism. The role requires a Bachelor’s degree in Hotel Management or Tourism studies and at least one year of front desk experience.

Fluent English and Italian are essential, with other languages considered a plus. The position is full-time on-site, offering career development through Leonardo Academy and

Qualifications

• Bachelor’s degree in Hotel Management or Tourism studies.
• At least 1 year of experience as front office agent or receptionist.
• Very good speaking and writing skills in English and Italian.

Responsibilities

• Ensure guests feel at home with the best personal service.
• Handle check-in and check-out operations.
• Process administrative tasks related to front desk operations.
• Provide guests with information about the hotel and Milan.

Skills

Guest service

Teamwork

Stress management

English & Italian

Education

Bachelor’s degree in Hotel Management or Tourism studies

Job description

Leonardo Milan City Center, a 4-star hotel in the heart of Milan, is seeking a Front Office Agent. You will welcome guests, manage check-in/check-out, and handle inquiries with professionalism. The role requires a Bachelor’s degree in Hotel Management or Tourism studies and at least one year of front desk experience.

Fluent English and Italian are essential, with other languages considered a plus. The position is full-time on-site, offering career development through Leonardo Academy and