Guest Experience Agent – Part-Time, Milan Hotel

Leonardo Hotels; Lombardia; On-site; EUR 24,000 - 30,000; Part time

Benefits offered by this job

Discounts on accommodation

Restaurant discounts

Training and development programmes

Team events

Job summary

Leonardo Hotels in Milan is seeking a Front Office Agent to welcome guests with genuine hospitality. You will handle check-in and check-out and provide guests with information about the hotel and the city of Milan, ensuring guests feel at home.

The role requires at least 1 year of front office experience, a Bachelor’s degree in Hotel Management or Tourism studies, strong teamwork and stress resistance, and fluent English and Italian, with flexibility for early, late and night shifts.

Qualifications

• Bachelor’s degree in Hotel Management or Tourism studies.
• At least 1 year of experience as front office agent or reception.
• Hospitality mindset and customer-focused approach.
• Ability to work in a team and stay calm under stress.
• Fluent in English and Italian (speaking and writing).

Responsibilities

• Ensure guests feel at home by providing personal service.
• Handle check-in and check-out operations.
• Provide guests with information about the hotel and Milan.

Skills

Front desk experience

Customer service

Teamwork

Stress resistance

Shift flexibility

English

Italian

Other languages a plus

Education

Bachelor’s degree in Hotel Management or Tourism studies

Job description

Leonardo Hotels in Milan is seeking a Front Office Agent to welcome guests with genuine hospitality. You will handle check-in and check-out and provide guests with information about the hotel and the city of Milan, ensuring guests feel at home.

The role requires at least 1 year of front office experience, a Bachelor’s degree in Hotel Management or Tourism studies, strong teamwork and stress resistance, and fluent English and Italian, with flexibility for early, late and night shifts.