Front Office Agent: Be Yourself in Verona

Leonardo Hotels; Verona; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Support in reconciling work and family

Europe-wide employee app LEAPP

Discounts on accommodation and in theF

Training and development programmes at

Team events

Job summary

Leonardo Verona is seeking a Front Office Agent to welcome guests and provide the best personal service. You will handle check-in/check-out, answer inquiries, and manage administrative tasks in a lively, friendly team.

Fluency in English and Italian is essential, plus a Bachelor’s degree in Hotel Management or Tourism and at least 1 year of front office experience. BE YOURSELF and join the Leonardo Family in Verona.

Qualifications

• BE YOURSELF - Be authentic and yourself.
• Bachelor’s degree in Hotel Management or Tourism
• Hospitality is in your veins
• At least 1-year experience as Front Office Agent or Receptionist
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

Responsibilities

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and town of Verona
• Answering phone calls

Skills

Customer service

Teamwork

Stress resistance

Flexibility

Education

Bachelor’s degree in Hotel Management or Tourism

Job description

Leonardo Verona is seeking a Front Office Agent to welcome guests and provide the best personal service. You will handle check-in/check-out, answer inquiries, and manage administrative tasks in a lively, friendly team.

Fluency in English and Italian is essential, plus a Bachelor’s degree in Hotel Management or Tourism and at least 1 year of front office experience. BE YOURSELF and join the Leonardo Family in Verona.