Guest Experience Champion - Front Office Lead

Hosco.com; Lombardia; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Sheraton Hotels & Resorts, part of Marriott International, is seeking a Guest Experience Leader to oversee Front Office operations and ensure exceptional guest service across the stay. You will support the team, handle guest requests, and uphold service standards.

The role requires previous Front Office or Guest Relations experience, strong English communication, leadership, and a customer-focused mindset to deliver memorable experiences in a dynamic hotel environment.

Qualifikationen

• Previous Front Office or Guest Relations experience in hospitality.
• Strong command of English; knowledge of additional languages is a plus.
• Customer-focused mindset and commitment to service excellence.

Aufgaben

• Welcome and assist guests throughout all stages of their stay.
• Oversee Front Office operations, ensuring high service standards.
• Handle special requests, guest complaints, and complex operational situations.
• Support and coordinate the team during the shift, acting as the main operational point of reference.
• Collaborate with all hotel departments to ensure a seamless and personalized guest experience.
• Monitor guest satisfaction and promote initiatives for continuous service improvement.
• Support the Front Office Manager in team training and development activities.
• Ensure compliance with company procedures, quality standards, and applicable regulations.

Kenntnisse

Front Office experience

Guest relations mindset

Communication skills

Leadership

Teamwork

Flexibility

English proficiency

Jobbeschreibung

Sheraton Hotels & Resorts, part of Marriott International, is seeking a Guest Experience Leader to oversee Front Office operations and ensure exceptional guest service across the stay. You will support the team, handle guest requests, and uphold service standards.

The role requires previous Front Office or Guest Relations experience, strong English communication, leadership, and a customer-focused mindset to deliver memorable experiences in a dynamic hotel environment.