Guest Experience Lead, Front Office

Starhotels; Bologna; In loco; EUR 27.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Staff canteen access

Corporate perks and discounts

Descrizione del lavoro

Starhotels is hiring a Front House Manager in Bologna to lead the Front Office team and ensure a high level of service for guests. The role focuses on coordinating operations, mentoring staff, and maintaining strong inter-department relationships to deliver a memorable guest experience.

Responsibilities include handling inquiries, staying informed about services and events, and enforcing company policies. It requires a passion for hospitality and>2 years of Front House management experience with

Competenze

• Experience leading a Front Office team in a hotel setting.
• Excellent guest service and problem-solving skills.
• Ability to communicate fluently in Italian and English.

Mansioni

• Coordinating the activity of the department to create a memorable experience for our guests.
• Mentoring and motivating the team to reach their full potential.
• Ensuring a good relationship between Front Office, Reservation, Housekeeping & Maintenance.
• Being the key point of contact for guests and providing information and assistance.
• Staying updated about hotel services, guest needs, and events.
• Ensuring policies and procedures compliance.

Conoscenze

Opera PMS Knowledge

Front Office Leadership

Guest Service

Descrizione del lavoro

Starhotels is hiring a Front House Manager in Bologna to lead the Front Office team and ensure a high level of service for guests. The role focuses on coordinating operations, mentoring staff, and maintaining strong inter-department relationships to deliver a memorable guest experience.

Responsibilities include handling inquiries, staying informed about services and events, and enforcing company policies. It requires a passion for hospitality and>2 years of Front House management experience with