Front Desk Supervisor - Rome | Training + Perks

Hotusa Group; Roma; Hybride; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

50% discount in premium hotels

Power Business School Training

Employee Club discounts

Free hotel nights

Résumé du poste

Eurostars Hotel Company is seeking a Front Desk Supervisor for the Exe International Palace (4*) in Rome, Italy. You will oversee daily Front Desk operations, ensure smooth check-in/out, and coordinate the Front Office team to deliver guest-centric service.

The ideal candidate has at least 2 years of Front Desk experience, supervisory exposure, fluent Italian and strong English, and knowledge of PMS systems. The role offers career growth within a global hospitality group.

Qualifications

• Minimum of 2 years of experience in a Front Desk position and supervisory experience is valued.
• Strong knowledge of Front Office procedures and hotel management systems (PMS).
• Fluent Italian (mandatory) and high level English; additional languages are a plus.

Responsabilités

• Supervising daily Front Desk operations, ensuring smooth check-in and check-out and high-quality guest service.
• Supporting and coordinating the Front Office team, ensuring proper shift organization and task allocation.
• Handling guest requests, incidents and complaints with efficient, customer-oriented solutions.
• Ensuring compliance with internal procedures, service standards and company policies.
• Assisting in the training and development of Front Desk staff.
• Monitoring reservations, room availability and billing processes to guarantee accuracy.
• Collaborating with Housekeeping, Maintenance, F&B for seamless operations.

Connaissances

Fluent Italian

High level English

Interpersonal skills

Organizational skills

Problem-solving

Formation

Hospitality/Tourism related field

Outils

PMS (Front Office systems)

Description du poste

Eurostars Hotel Company is seeking a Front Desk Supervisor for the Exe International Palace (4*) in Rome, Italy. You will oversee daily Front Desk operations, ensure smooth check-in/out, and coordinate the Front Office team to deliver guest-centric service.

The ideal candidate has at least 2 years of Front Desk experience, supervisory exposure, fluent Italian and strong English, and knowledge of PMS systems. The role offers career growth within a global hospitality group.