Guest Experience Associate - Upsell & Service (Milano)

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

My MeliáRewards

Flexible compensation

Exclusive discounts on products and services

Descrizione del lavoro

A leading hotel group in Milano is seeking a Guest Experience and Customer Service professional to enhance guest satisfaction through personalized service. The role involves managing guest requests, applying upselling techniques, and ensuring adherence to service standards. Ideal candidates will have training in hospitality, strong communication skills, and 1 year of relevant experience. You will enjoy great benefits including exclusive discounts and a loyalty program, fostering a warm and inclusive work environment.

Competenze

• 1 year in a similar external role.
• At least 6 months in a customer-facing department.

Mansioni

• Manage guest requests via telephone and personalize experiences.
• Offer tailored services and apply upselling techniques.
• Handle customer incidents adhering to departmental standards.
• Utilize management tools and follow improvement plans based on feedback.
• Ensure health and safety protocols are followed.

Conoscenze

Telephone service knowledge

Proficiency in Office 365

Strong communication

Problem-solving

Teamwork abilities

Formazione

Training in Tourism, Hospitality, Marketing, or similar

Descrizione del lavoro

A leading hotel group in Milano is seeking a Guest Experience and Customer Service professional to enhance guest satisfaction through personalized service. The role involves managing guest requests, applying upselling techniques, and ensuring adherence to service standards. Ideal candidates will have training in hospitality, strong communication skills, and 1 year of relevant experience. You will enjoy great benefits including exclusive discounts and a loyalty program, fostering a warm and inclusive work environment.