Growth-Driven Customer Success Manager

Smartness; Italia; On-site; EUR 28,000 - 52,000; Full time

Benefits offered by this job

OTE incentives

Growth opportunities

Fast-paced team

Performance-based incentives

Job summary

Smartness in Italy is seeking a Customer Success Manager to drive revenue growth by ensuring customers derive maximum value from our hospitality tech platform. You will focus on retention, expansion, upselling, and cross-selling, while hitting ambitious targets.

The role requires 3–5 years in a SaaS environment with a proven upsell/cross-sell track record, strong data analysis, and CRM proficiency. Italian native with English at C1 level; industry knowledge in travel/hospitality is a plus.

Qualifications

• 3–5 years in a SaaS company in a CSM/Account Management or Sales role.
• Proven ability to drive revenue expansion within existing customers.
• Strong data analysis skills to track KPIs and growth opportunities.
• Experience using CRM tools (Salesforce, HubSpot) to monitor engagement and drive expansion.

Responsibilities

• Drive revenue growth through upselling and cross-selling within existing accounts.
• Exceed assigned upsell/cross-sell revenue quotas with a strategic approach.
• Manage a high volume of daily customer interactions via calls, video meetings, and demos.
• Ensure product adoption through proactive customer training and regular check-ins.
• Analyze customer data and usage to identify optimization opportunities and maximize value.
• Reduce churn with proactive problem-solving and tailored strategies.
• Collaborate with Sales, Marketing, and Product teams for a seamless customer experience.
• Refine CS processes and leverage CS tools to automate routine tasks.

Skills

Upselling

Cross-selling

Data analysis

CRM proficiency

Customer-centric

English proficiency

Tools

Salesforce

HubSpot

Job description

Smartness in Italy is seeking a Customer Success Manager to drive revenue growth by ensuring customers derive maximum value from our hospitality tech platform. You will focus on retention, expansion, upselling, and cross-selling, while hitting ambitious targets.

The role requires 3–5 years in a SaaS environment with a proven upsell/cross-sell track record, strong data analysis, and CRM proficiency. Italian native with English at C1 level; industry knowledge in travel/hospitality is a plus.