Growth-Driven Commercial Account Manager (Hybrid, PTO)

Sendcloud; Toscana; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Learning budget €2,000

28 days vacation

Home office budget €500

Pension scheme

Employee discounts

Birthday day off

Job summary

Sendcloud, Europe’s leading e-commerce shipping platform, is looking for a Commercial Account Manager to grow our Italian customer base from Florence. This role combines relationship-building with sharp commercial instinct in a hybrid setup (2+ days in office).

You’ll drive revenue within existing clients, lead renewals, and steer upsell opportunities across a SaaS logistics environment, contributing to Sendcloud’s growth while delivering measurable results.

Qualifications

• 1–2 years of experience in Commercial roles, Customer Success, or Account Management.
• Bachelor's degree or equivalent, preferably in a commercial or business-related field.
• Demonstrated track record of managing renewals and hitting expansion or upsell targets.
• Fluent in Italian, Spanish, and English, written and spoken.
• Comfortable working with CRM and CS platforms (HubSpot, Gainsight, or similar).

Responsibilities

• Your commercial instincts drive revenue growth within the existing customer base, identifying opportunities before customers have articulated them.
• Drive upsell and cross-sell conversations by identifying expansion signals in your accounts and translating customer data into actionable revenue opportunities.
• Lead renewal processes with confidence - using relationship depth and platform data to hit retention targets and reduce churn.
• Build personalised engagement strategies for each customer segment, ensuring the right outreach reaches the right customer at the right moment.
• Collaborate across departments to turn your own ideas or company initiatives into impactful successes, ensuring alignment and smooth execution.
• Contribute to the playbooks, processes, and tooling that scale customer success across the team - not just your own book of business.

Skills

Commercial experience

Customer success

Account management

CRM software

HubSpot

Gainsight

Multilingual Italian Spanish English

Education

Bachelor's degree

Tools

HubSpot

Gainsight

Job description

Sendcloud, Europe’s leading e-commerce shipping platform, is looking for a Commercial Account Manager to grow our Italian customer base from Florence. This role combines relationship-building with sharp commercial instinct in a hybrid setup (2+ days in office).

You’ll drive revenue within existing clients, lead renewals, and steer upsell opportunities across a SaaS logistics environment, contributing to Sendcloud’s growth while delivering measurable results.