Global Retail Training Architect

Zegna; Milano; On-site; EUR 40,000 - 45,000; Full time

Job summary

ZEGNA, a global luxury menswear leader, seeks a Training Development Coordinator based in Milan. Lead global retail training programs, design instructional materials, and drive learning initiatives aligned with seasonal collections.

You will collaborate across departments to deploy e-learning and workshops, monitor KPIs, and manage budgets. Requirements include 4+ years in retail training, university degree, expertise in instructional design and eLearning tools, and fluent English.

Qualifications

• You bring at least 4 years in retail training on a worldwide scale.
• University degree is required.
• Extensive knowledge of instructional design theory, learning principles and techniques.
• Experience designing multiple training events in a corporate setting (training delivery a plus).
• Knowledge of eLearning software and proficiency in MS Office (Excel, PowerPoint).
• Self-reliant with the ability to coordinate many tasks simultaneously.
• Passion for innovation in learning activities and strong interpersonal skills.
• Fluent English, both spoken and written.

Responsibilities

• Collaborate with internal departments and external partners to create tools for consistent training deployment.
• Manage the rollout of global e-learning training programs with local teams.
• Monitor training effectiveness using KPIs and metrics.
• Develop Global and local Retail Training frameworks: modules, guides, workshops, eBooks.
• Identify learning needs through analyses, surveys, and manager interviews.
• Deliver and conduct workshops, including Train the Trainer sessions.
• Manage the department budget and allocate resources for training needs.

Skills

Retail training

Instructional design

Communication skills

Fluent English

Education

University degree

Tools

eLearning software

MS Office

Job description

ZEGNA, a global luxury menswear leader, seeks a Training Development Coordinator based in Milan. Lead global retail training programs, design instructional materials, and drive learning initiatives aligned with seasonal collections.

You will collaborate across departments to deploy e-learning and workshops, monitor KPIs, and manage budgets. Requirements include 4+ years in retail training, university degree, expertise in instructional design and eLearning tools, and fluent English.