Global Retail Excellence Leader – Capabilities & Training

Ermenegildo Zegna Holditalia S.p.A; Italia; On-site; EUR 50,000 - 60,000; Full time

Job summary

ZEGNA is seeking a Global Retail Excellence & Capabilities Manager based in Milan to translate global capability frameworks into outstanding execution across markets. You will connect HQ with field teams, identify capability gaps, and drive programs that elevate Retail and Guest Experience standards.

You bring 5–6 years in luxury retail or capability development, strong coaching and stakeholder skills, and APAC exposure with Mandarin preferred.

Qualifications

• At least 5-6 years of experience in luxury retail, training, retail excellence or capability development roles.
• Strong understanding of luxury retail, retail experience and store dynamics.
• Proven coaching and feedback skills with Store Managers and retail teams.
• Strong stakeholder management, influencing and communication skills.
• Significant exposure to APAC markets, with Greater China experience strongly preferred.
• Fluent English; Mandarin Chinese is strongly preferred.

Responsibilities

• Conduct regular visits across priority markets and stores to ensure excellence in Retail Capabilities and Guest Experience standards.
• Act as a bridge between HQ and APAC Retail and Training teams.
• Act as a flexible global training resource, stepping into markets where additional support is required due to capacity gaps or business priorities.
• Deliver selected programs across different retail populations, from Style Advisors to Store Management.
• Share best practices and emerging capability needs across markets.

Skills

Coaching and feedback

Stakeholder management

Communication skills

Analytical skills

Job description

ZEGNA is seeking a Global Retail Excellence & Capabilities Manager based in Milan to translate global capability frameworks into outstanding execution across markets. You will connect HQ with field teams, identify capability gaps, and drive programs that elevate Retail and Guest Experience standards.

You bring 5–6 years in luxury retail or capability development, strong coaching and stakeholder skills, and APAC exposure with Mandarin preferred.