Learning Experience & Content Operations Lead

Ermenegildo Zegna Holditalia S.p.A; Milano; On-site; EUR 30,000 - 35,000; Full time

Job summary

Ermenegildo Zegna Group in Milan is seeking a Learning Experience & Content Operations Specialist to join Accademia dei Maestri, the group function dedicated to fostering knowledge transfer and preserving expertise across brands.

You will manage the Learning Management System, configure courses and paths, support learner journeys, and partner with HR, IT, and external vendors to drive platform enhancements and engagement.

Qualifications

• 2–4 years of experience in Learning & Development, Digital Learning, Instructional Design, LMS Operations, or Training Administration.
• Strong skills in LMS, digital learning technologies, reporting, content administration, and learning operations management.
• Positive, proactive, and service-oriented, able to own and drive activities independently.
• Fluent in Italian and English.

Responsibilities

• Manage day-to-day administration and evolution of the LMS.
• Configure courses, learning paths, certifications, audiences, enrollments, and catalogs.
• Support learner journeys through course assignments and onboarding initiatives.
• Collaborate with HR, IT, and vendors to coordinate learning operations.
• Create learner communications, provide user support, and promote engagement.
• Prepare monthly learning reports and maintain records for compliance and audits.
• Monitor LMS adoption metrics and provide insights for improvement.

Skills

Learning Management Systems

Digital learning

Reporting

Content administration

Learning operations

Tools

Cornerstone LMS

Job description

Ermenegildo Zegna Group in Milan is seeking a Learning Experience & Content Operations Specialist to join Accademia dei Maestri, the group function dedicated to fostering knowledge transfer and preserving expertise across brands.

You will manage the Learning Management System, configure courses and paths, support learner journeys, and partner with HR, IT, and external vendors to drive platform enhancements and engagement.