Global Retail Excellence & Capabilities Lead

Zegna; Milano; In loco; EUR 50.000 - 60.000; Tempo pieno

Descrizione del lavoro

Zegna in Milan seeks a Global Retail Excellence & Capabilities Manager to translate global frameworks into excellent store execution. Based in Milan, you will connect HQ with markets, identify capability gaps and provide hands-on support to lift guest experience.

You will collaborate with APAC teams, deliver global initiatives, and coach Store Managers and retail teams to sustain growth and craftsmanship across markets.

Competenze

• At least 5-6 years in luxury retail, training, or capability development.
• Strong understanding of luxury retail, retail experience, and store dynamics.
• Proven coaching and feedback skills with Store Managers and retail teams.
• Strong stakeholder management, influencing and communication skills.
• Significant exposure to APAC markets; Greater China experience preferred.
• Strong analytical, observation and capability assessment skills.
• Fluent English; Mandarin Chinese strongly preferred.

Mansioni

• Conduct regular visits across priority markets and stores to ensure excellence in Retail Capabilities and Guest Experience standards.
• Act as a bridge between HQ and APAC Retail and Training teams.
• Act as a flexible global training resource, stepping into markets where capacity gaps or business priorities require support.
• Support Market Trainers and In-Store Trainers in reinforcing global methodologies and standards.
• Deliver programs across different retail populations, from Style Advisors to Store Management.
• Support rollout and field validation of key global initiatives, pilots and special projects.
• Share best practices and emerging capability needs across markets.

Conoscenze

Luxury retail experience

Coaching and feedback

Stakeholder management

Communication

Analytical skills

Descrizione del lavoro

Zegna in Milan seeks a Global Retail Excellence & Capabilities Manager to translate global frameworks into excellent store execution. Based in Milan, you will connect HQ with markets, identify capability gaps and provide hands-on support to lift guest experience.

You will collaborate with APAC teams, deliver global initiatives, and coach Store Managers and retail teams to sustain growth and craftsmanship across markets.