Global Retail Excellence & Capabilities Manager

Zegna; Milano; On-site; EUR 50,000 - 60,000; Full time

Job summary

Zegna in Milan seeks a Global Retail Excellence & Capabilities Manager to translate global frameworks into excellent store execution. Based in Milan, you will connect HQ with markets, identify capability gaps and provide hands-on support to lift guest experience.

You will collaborate with APAC teams, deliver global initiatives, and coach Store Managers and retail teams to sustain growth and craftsmanship across markets.

Qualifications

• At least 5-6 years in luxury retail, training, or capability development.
• Strong understanding of luxury retail, retail experience, and store dynamics.
• Proven coaching and feedback skills with Store Managers and retail teams.
• Strong stakeholder management, influencing and communication skills.
• Significant exposure to APAC markets; Greater China experience preferred.
• Strong analytical, observation and capability assessment skills.
• Fluent English; Mandarin Chinese strongly preferred.

Responsibilities

• Conduct regular visits across priority markets and stores to ensure excellence in Retail Capabilities and Guest Experience standards.
• Act as a bridge between HQ and APAC Retail and Training teams.
• Act as a flexible global training resource, stepping into markets where capacity gaps or business priorities require support.
• Support Market Trainers and In-Store Trainers in reinforcing global methodologies and standards.
• Deliver programs across different retail populations, from Style Advisors to Store Management.
• Support rollout and field validation of key global initiatives, pilots and special projects.
• Share best practices and emerging capability needs across markets.

Skills

Luxury retail experience

Coaching and feedback

Stakeholder management

Communication

Analytical skills

Job description

About Zegna

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities – a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA – from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR MISSION IN THIS ROLE

As Global Retail Excellence & Capabilities Manager based in Milan, you will bring your unique strengths to the team, helping us ensure that Global Retail Capability frameworks, standards and strategic programs are consistently translated into excellent execution across markets. You will act as a direct connection between HQ and the field, identifying capability and execution gaps, providing hands-on support where needed, and bringing structured market insights back into global capability planning and program evolution. You’ll work closely with the tram to drive meaningful results and shape the way we work and grow.

More Specifically You Will

• Conduct regular visits across priority markets and stores to ensure excellence is achieved in Retail Capabilities and Guest Experience standards


• Act as a bridge between HQ and APAC Retail and Training teams


• Act as a flexible global training resource, stepping into markets where additional support is required due to capacity gaps or business priorities


• Support Market Trainers and In-Store Trainers in reinforcing global methodologies and standards


• Deliver selected programs across different retail populations, from Style Advisors to Store Management


• Support Market Trainers and In-Store Trainers in reinforcing global methodologies and standards


• Support the rollout and field validation of key global initiatives, pilots and special projects


• Share best practices and emerging capability needs across markets

Who You Are

• You bring at least 5-6 years of experience in luxury retail, training, retail excellence or capability development roles


• You have a strong understanding of luxury retail, retail experience and store dynamics


• You have proven coaching and feedback skills with Store Managers and retail teams


• Strong stakeholder management, influencing and communication skills


• Significant professional exposure to APAC markets, with Greater China experience strongly preferred


• You have strong analytical, observation and capability assessment skills


• You communicate fluently in English; Mandarin Chinese is strongly preferred

What We Offer

• The position provides for a base salary between: € 50.000-60.000 Remuneration is determined on objective criteria, regardless of gender. Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training

JOINING ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.