Global Operations Support Agent

Hemmersbach GmbH & Co. KG; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT infrastructure services provider in Milan is seeking a Global Operations Support Agent. In this role, you will ensure high-quality service delivery by administering incidents, monitoring ticket SLAs, and analyzing technician reports. Previous dispatch experience and basic IT knowledge are preferred. The position requires shift work, including nights and weekends. This company is known for its commitment to social responsibility.

Servizi

Buddy program

Company events

Onboarding program

Competenze

• Previous experience in dispatching would be an asset.
• Basic IT knowledge would be an asset.
• Ability to work in shifts including nights and weekends.

Mansioni

• Administer incidents in the ticketing system.
• Analyze and validate technician reporting.
• Monitor critical issues affecting ticket SLA.

Conoscenze

Dispatch experience

Basic IT knowledge

Communication skills

Descrizione del lavoro

Ensure successful and high-quality service delivery by effectively supporting business with global projects.

Contact us directly if you have any questions about this open job position

• Previous experience (or equivalent) in dispatching would be an asset
• Basic IT knowledge would be an asset
• Need to work in shifts (night shifts and weekends may apply)
• Administer incidents in the ticketing system (external and internal)
• Analyze and validate technician reporting and requests updates if necessary
• Monitor critical issues that may affect ticket SLA and elevate if necessary (e.g. technician attendance for scheduled customer visits)
• Act as communication point for dispatch service
• Provide administrative support
• Follow all of the processes and standards

Global Operations Support Agent India – Bangalore

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Company events
• Onboarding program