Fulfilment Team Leader: Lead Operations & People

IKEA; Afragola; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Structured HR processes

Employee discounts

Staff canteen access

Employee discount: IKEA products

IKEA Vouchers

Corporate discounts

Performance bonuses

Job summary

IKEA in Afragola, Italy is seeking a hands-on Operations Team Leader to oversee daily activities, ensuring high product availability and exceptional customer experiences. You will recruit, develop, and retain talent while maintaining safety and compliance across all operations.

The role emphasizes planning shifts, optimizing workflow, and contributing to sustainability initiatives within the department. A strong leadership style and bilingual communication in Italian and English are required.

Qualifications

• Experience coordinating or supervising a team in a fast-paced environment.
• Understanding of basic operational processes and tools.
• Strong leadership and adaptability.
• Commitment to following standards and procedures.
• Interest or basic skills in safe equipment usage (training provided).
• Ability to communicate confidently in Italian and English.

Responsibilities

• Lead and motivate a team to ensure high product availability and customer experience.
• Recruit, develop and retain talents within the team.
• Maintain clean, safe working environment and compliance.
• Plan shifts, workflow, and equipment aligning with priorities and seasonal needs.
• Contribute to sustainability initiatives in operations.

Skills

People leadership

Team coordination

Operations planning

Safety compliance

Cost awareness

Bilingual Italian/English

Job description

IKEA in Afragola, Italy is seeking a hands-on Operations Team Leader to oversee daily activities, ensuring high product availability and exceptional customer experiences. You will recruit, develop, and retain talent while maintaining safety and compliance across all operations.

The role emphasizes planning shifts, optimizing workflow, and contributing to sustainability initiatives within the department. A strong leadership style and bilingual communication in Italian and English are required.