Fulfilment Operations Team Leader

IKEA; Roncadelle; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Employee discount: 15% on IKEA product

IKEA vouchers

Corporate discounts for travel, tech,,

Bonuses

Wellbeing program / EAP

Job summary

IKEA Italy in Roncadelle is seeking a capable leader to supervise a store operations team, ensure product availability, and deliver an outstanding customer experience daily.

You will recruit and develop talent, promote safety, optimize shifts and workflows, and contribute to sustainability initiatives while aligning with IKEA values. The position offers a permanent contract with a starting annual gross salary of €33,500 and competitive benefits.

Qualifications

• Experience coordinating or supervising a team in fast-paced environments.
• Understanding operational processes and working methods with quick learning ability.
• Strong leadership and adaptability to people and situations.
• Ability to understand costs, priorities and KPIs for decision-making.
• Proactive in following standards and procedures for reliability.
• Basic skills in safe equipment usage (training provided).
• Italian and English communication skills.

Responsibilities

• Lead and motivate a team to ensure high product availability and excellent customer experience.
• Identify, recruit, develop and retain talents within the team.
• Maintain a clean, safe working environment and ensure compliance with standards.
• Plan shifts, workflow and equipment to optimize daily operations and reduce errors.
• Contribute to sustainability initiatives within the operations area.

Skills

Leadership

Team coordination

Learning agility

Costs & KPIs

Compliance & safety

Safety awareness

Bilingual Italian/English

Job description

WHAT YOU'LL BE DOING DAY TO DAY

• Lead and motivate a team of co-workers in your area of responsibility, ensuring high product availability, smooth daily operations and a strong focus on delivering an excellent customer experience.
• Take ownership of identifying, recruiting, developing and retaining talents within the team, building a diverse and high-performing group ready to take on future challenges.
• Ensure a clean, organised and safe working environment across all activities, promoting a culture of safety and compliance with internal standards, policies and local regulations.
• Secure efficient daily operations by planning people, shifts, workflow and equipment while analysing priorities, volumes and seasonal needs. Encourage quality awareness within the team to reduce errors and support continuous improvement.
• Contribute to the implementation of sustainability initiatives within the operations area, integrating them into daily practices and team behaviours.

WHAT YOU'LL NEED TO HAVE

• Experience coordinating or supervising a team, ideally in a fast-paced operational or customer-facing environment (retail, hospitality, logistics, production or similar).
• Understanding operational processes, tools and working methods, with the ability to learn quickly and adapt to new ways of working.
• Strong leadership skills, with the ability to adapt different leadership styles according to the needs of people and situations.
• Ability to understand costs, priorities and key performance indicators, using them to plan activities and support decision-making.
• Proactive approach to following standards and procedures, ensuring consistency and reliability in daily routines.
• Interest or basic skills in safe equipment usage (training provided).
• Ability to communicate confidently in both Italian and English.

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Permanent contract classified at Level II under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from €33,500.

We believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role.

WE CARE FOR PEOPLE

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.

Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.