Assistant Department Manager — Lead Sales & Team Excellence

IKEA; Villesse; On-site; EUR 30,000 - 37,000; Full time

Job summary

IKEA Italy is seeking a Sales Manager to own unit performance, drive commercial excellence and lead a multifunctional team across channels. The role emphasizes using insights to adapt actions, aligning with country priorities and ensuring stock availability to deliver an excellent customer experience.

The position requires proven sales experience, knowledge of market dynamics, and strong interpersonal skills.

Qualifications

• Proven experience in Sales, including coordinating resources and supporting team performance delivery.
• Knowledge of Sales techniques, local market and services, Sales Steering and KPIs, P&L.
• Ability to make things happen with flexibility, speed and simplicity.
• Strong interpersonal skills to build trustful relationships.
• Ability to organize and prioritize tasks and identify business opportunities.
• Follow up and measure performance outcomes to improve planning.
• Fluency in Italian and English.

Responsibilities

• Take ownership of Unit performance by defining and executing action plans aligned with country priorities and monitoring KPIs to address opportunities and risks in a fast-changing environment.
• Drive commercial excellence across all channels by steering sales on top-selling, prioritized products and IKEA service solutions while ensuring the Unit is always in excellent shape.
• Use customer, market and competition insights to adapt commercial actions, responding to local needs, feedback and stock availability.
• Collaborate closely with the Store Commercial Team, Service Office matrix and P&C to ensure strong alignment and the right competence in place to deliver excellent customer experience.
• Recruit, onboard and develop the team, strengthening sales mindset, product knowledge and service competence while supporting engagement and succession planning.

Skills

Sales experience

Sales techniques

Data analytics

KPIs

P&L

Communication

Italian language

English language

Leadership

Job description

IKEA Italy is seeking a Sales Manager to own unit performance, drive commercial excellence and lead a multifunctional team across channels. The role emphasizes using insights to adapt actions, aligning with country priorities and ensuring stock availability to deliver an excellent customer experience.

The position requires proven sales experience, knowledge of market dynamics, and strong interpersonal skills.