Fulfilment Team Leader

IKEA; Afragola; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Canteen: €1 meal

Employee discount: 15%

IKEA vouchers

Corporate discounts

Bonuses

Wellbeing program (EAP)

Job summary

IKEA Afragola in Campania seeks an Operations Team Lead to guide a diverse team, ensuring product availability and an excellent customer experience. You will plan shifts, optimize workflows, and uphold safety and sustainability in daily practice.

You will recruit, coach and retain talent, manage costs and KPIs, and adapt leadership style to people and situations. Italian and English communication are essential.

Qualifications

• Experience coordinating or supervising a team in fast-paced environments.
• Understanding of operational processes and the ability to learn quickly.
• Strong leadership, adaptable to people and situations.
• Ability to read costs, priorities and KPIs for planning.
• Proactive in following standards with reliable daily routines.
• Italian and English communication skills.

Responsibilities

• Lead and motivate a team to ensure high product availability and a superior customer experience.
• Recruit, develop and retain talent, building a diverse, high-performing group.
• Maintain a clean, safe working environment in line with standards and policies.
• Plan shifts, workflow and equipment; analyse priorities and seasonal needs.
• Promote sustainability in daily operations and team behaviours.

Skills

Team leadership

Operations planning

Safety compliance

Costs & KPIs

Bilingual Italian/English

Recruiting & coaching

Job description

What you'll be doing day to day

• Lead and motivate a team in your area of responsibility, ensuring high product availability, smooth daily operations and a strong focus on delivering an excellent customer experience.
• Take ownership of identifying, recruiting, developing and retaining talents within the team, building a diverse and high-performing group ready to take on future challenges.
• Ensure a clean, organised and safe working environment across all activities, promoting a culture of safety and compliance with internal standards, policies and local regulations.
• Secure efficient daily operations by planning people, shifts, workflow and equipment while analysing priorities, volumes and seasonal needs. Encourage quality awareness within the team to reduce errors and support continuous improvement.
• Contribute to the implementation of sustainability initiatives within the operations area, integrating them into daily practices and team behaviours.

What you'll need to have

• Experience coordinating or supervising a team, ideally in a fast-paced operational or customer-facing environment (retail, hospitality, logistics, production or similar).
• Understanding of basic operational processes, tools and working methods, with the ability to learn quickly and adapt to new ways of working.
• Strong leadership skills, with the ability to adapt different leadership styles according to the needs of people and situations.
• Ability to understand costs, priorities and key performance indicators, using them to plan activities and support decision-making.
• Proactive approach to following standards and procedures, ensuring consistency and reliability in daily routines.
• Interest or basic skills in safe equipment usage (training provided).
• Ability to communicate confidently in both Italian and English.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

WE CARE FOR PEOPLE

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.

Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests).

If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team.

We’ll make sure you receive the support and accessibility you need to fully engage in the process.

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Permanent contract classified at Level I under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from €33,500 .

We believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role.