Fulfilment Team Lead: Drive Ops & Customer Experience

IKEA

Afragola

On-site

EUR 30,000 - 37,000

Full time

5 days ago

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Benefits offered by this job

Canteen: €1 meal

Employee discount: 15%

IKEA vouchers

Corporate discounts

Bonuses

Wellbeing program (EAP)

Job summary

IKEA Afragola in Campania seeks an Operations Team Lead to guide a diverse team, ensuring product availability and an excellent customer experience. You will plan shifts, optimize workflows, and uphold safety and sustainability in daily practice.

You will recruit, coach and retain talent, manage costs and KPIs, and adapt leadership style to people and situations. Italian and English communication are essential.

Qualifications

Experience coordinating or supervising a team in fast-paced environments.
Understanding of operational processes and the ability to learn quickly.
Strong leadership, adaptable to people and situations.
Ability to read costs, priorities and KPIs for planning.
Proactive in following standards with reliable daily routines.
Italian and English communication skills.

Responsibilities

Lead and motivate a team to ensure high product availability and a superior customer experience.
Recruit, develop and retain talent, building a diverse, high-performing group.
Maintain a clean, safe working environment in line with standards and policies.
Plan shifts, workflow and equipment; analyse priorities and seasonal needs.
Promote sustainability in daily operations and team behaviours.

Skills

Team leadership

Operations planning

Safety compliance

Costs & KPIs

Bilingual Italian/English

Recruiting & coaching

Job description

You will recruit, coach and retain talent, manage costs and KPIs, and adapt leadership style to people and situations. Italian and English communication are essential.

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