Fulfilment Operations Manager

IKEA; San Giovanni Teatino; On-site; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Wellbeing Offering

Employee discount: 15% on IKEA product

IKEA Vouchers

Corporate discounts

Bonuses

Job summary

IKEA Italy in Abruzzo is hiring to lead daily fulfilment operations. You’ll coach leaders, secure efficiency, implement new processes and technologies, and work with transport partners to maximize product availability at minimal cost.

Role requires excellence in fulfilment methods, English and Italian communication, and a strong customer focus in a fast-changing omnichannel environment.

Qualifications

• Good knowledge of Customer Fulfilment performance monitoring and influencing factors.
• Good knowledge of securing excellence in fulfilment operation processes with stakeholders.
• Good knowledge of supply chain methods.
• Good knowledge of SOPs for customer fulfilment and safety.
• Good knowledge of resource planning for forecast and flows.
• Ability to inspire and engage others with a clear customer focus.
• Ability to lead in changing environments and collaborate with stakeholders.
• Ability to empower colleagues to be entrepreneurial.
• Ability to manage a high-volume omnichannel retail business with speed and flexibility.
• Ability to communicate in English and Italian.

Responsibilities

• Lead end-to-end daily running fulfilment unit operations and coach leaders.
• Secure efficiency, implement improvements and new operational processes and technologies.
• Ensure high quality at lowest cost with safe, sustainable practices.
• Coordinate with supply chain, unit management and external transport to maximise availability and order fulfilment at low cost.
• Drive customer fulfilment sustainability agenda in the unit.
• Ensure compliance with IKEA code of conduct, SOPs, and local health and safety laws.

Skills

Fulfilment knowledge

Operation processes

Supply chain methods

Safety procedures

Resource planning

Leadership

multilingual English/Italian

Job description

What you'll be doing day to day

• Lead the end-to-end daily running fulfilment unit operations, coach and development your leaders
• Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and colleague experience
• Secure all is performed with high quality at lowest possible costs with the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
• Responsible to secure a close cooperation and strong communication with supply chain management, unit management team or support functions and external transport/service providers to secure the highest goods availability and customer order fulfilment at the lowest possible cost
• Responsible for the implementation of the customer fulfilment sustainability agenda in the assigned unit operations environment
• Accountable to ensure that the fulfilment operations team works in compliance with the IKEA code of conduct, all functional relevant standard operating procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment

What you'll need to have

• Good knowledge of Customer Fulfilment performance monitoring and influencing factors
• Good knowledge of working methods securing excellence in fulfilment operation processes together with relevant stakeholders
• Good knowledge of supply chain methods
• Good knowledge of all relevant standard operating procedures for customer fulfilment to keep all colleagues and customers safe
• Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation
• Ability to reflect and find value and ideas in collaborating with others and ability to inspire and engage others while being business-minded and having a clear customer focus
• Capability to lead in the unknown and transforming environment and to collaborate with different stakeholders
• Capability to give and take responsibility and empower colleagues to be entrepreneurial
• Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity
• Ability to communicate in English and Italian

WE CARE FOR PEOPLE

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Permanent contract classified at Level I under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from €37,500 .

We believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role.