Deputy Commercial Team Leader PAOP Bergamo

IKEA; Bergamo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading home furnishing retailer in Bergamo is seeking a Deputy Commercial Team Leader to oversee department sales and ensure customer satisfaction across all channels. The ideal candidate will have proven sales experience, strong interpersonal and organizational skills, and the ability to develop and lead a team effectively. The role offers full-time employment with competitive benefits such as employee discounts and structured HR processes aimed at personal growth.

Servizi

Employee Assistance Program

Corporate canteen with affordable meals

Employee discounts on IKEA products

Corporate discounts for activities

Bonuses based on collaborative performance

Competenze

• Proven experience in Sales.
• Ability to make decisions while championing flexibility.
• Strong organizational and prioritization skills.

Mansioni

• Take responsibility for department goals in various channels.
• Monitor KPIs and evaluate local market feedback.
• Recruit, onboard, and develop your team as needed.

Conoscenze

Sales techniques

Data Analytics

Strong interpersonal skills

Organizational skills

Fluency in Italian

Fluency in English

Descrizione del lavoro

Deputy Commercial Team Leader PAOP Bergamo

Join to apply for the Deputy Commercial Team Leader PAOP Bergamo role at IKEA.

WHAT YOU'LL BE DOING DAY TO DAY

• Take responsibility for your department goals in every channel and secure that your action plan ensures the country priorities for CMP.
• Follow up and act accordingly by using proven solutions and good examples.
• Ensure the Unit is in excellent shape and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch point.
• Apply active sales steering to unit’s top-selling products, prioritized products and IKEA service products in every channel, with correct forecasting and phase‑in/phase‑out, to maximize sales and long‑term profitability.
• Be brave on commercial opportunities or threats to face a fast‑changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability.
• Be an active speaking partner with your Store Commercial Team and your matrix in HQ to have effective collaboration between the Unit, the Store and the HQ, by keeping an active eye on the competition and sharing best practices and proven solutions.
• Proactively work with P&C department to ensure the right number of competent colleagues in the right place at the right time, guaranteeing the best customer experience for visitors, and plan and offer a professional service with a core area approach in mind.
• Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range, and the IKEA services so they can share this with customers and exceed overall expectations on shopping experience.
• Recruit, onboard & develop your team, individual members, and their talent to keep engaged colleagues and ensure succession planning.
• Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across the store offering.

WHAT YOU'LL NEED TO HAVE

• Proven experience in Sales.
• Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L.
• Ability to make things happen, prioritize, and make decisions while championing flexibility, speed, and simplicity.
• Strong interpersonal skills to build trustful relationships.
• Organizational and prioritization skills for different tasks and processes.
• Ability to identify business opportunities and create high commercial performance.
• Ability to follow up and measure performance of outputs and capture learnings to improve planning and performance.
• Fluency in Italian and English.

WE CARE FOR PEOPLE

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless of age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

• Structured HR processes to support your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc).
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides confidential support for any concerns related to your daily life.
• Healthy and affordable food: you will have access to a corporate canteen and can enjoy a complete meal for just over €1.
• Employee discount: 15% on the purchase of IKEA products for personal use.
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child).
• Corporate discounts: access to a portal dedicated to co‑workers to enjoy discounts for different activities such as travel, leisure, technology and more.
• Bonuses: every year all co‑workers can be rewarded for how we develop our business together.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Retail