Front Office Agent Trainee - Anantara Palazzo Naiadi Rome Hotel

Hesperia group; Roma; In loco; EUR 18.000 - 21.000; Tempo pieno

Descrizione del lavoro

Anantara Hotels and Resorts in Rome is seeking a Front Office Agent Trainee to support guest arrivals and departures with warmth and efficiency. You will learn front desk operations while delivering an exceptional stay aligned with the hotel’s standards.

You will assist guests with requests, provide information on local sights, and collaborate with other departments to ensure seamless service and upsell opportunities within the DISCOVERY program.

Competenze

• Degree or diploma in Hotel Management.
• Fluency in local language is a must and high level of English is required.

Mansioni

• Welcome and complete the check-in process for guests and group arrivals in a timely and professional manner.
• Complete the check-out process for departing guests and groups.
• Inform and provide night services to guests (e.g. wake-up call).
• Assist other departments as necessary.
• Be aware of and communicate hotel services available to guests (e.g. restaurant reservations).
• Upsell DISCOVERY loyalty program and other hotel services.

Conoscenze

Fluent Italian

Fluent English

Front Office systems

Microsoft Office

TMS

Formazione

Degree in Hotel Management

Strumenti

Microsoft Office

TMS

Descrizione del lavoro

Location: Rome, IT Italy

Department: Front Office

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

What will be your mission?

As Front Office Agent Trainee, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.
• Inform and provide night services to guests (e.g. wake-up call).
• Run rounds, check for irregularities, shutdown windows, doors, etc.

What are we looking for?

• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented.
• Ability to work independently and as a part of a team.
• Knowledge of Thai culture will be valued.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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