Front Office Supervisor - Luxury Hotel Guest Experience

Hotel Domani; Roma; Ibrido; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Anantara Palazzo Naiadi Rome Hotel in central Rome is seeking a service-driven Front Office Supervisor to join the Front of House leadership team. Reporting to the Front of House Manager, the role focuses on daily operations, guest journeys, and team development within a luxury setting.

This position requires hands-on leadership, excellent communication, and strong guest-centric service in a fast-paced luxury environment with English and Italian language fluency.

Competenze

• Experience in a supervisory or managerial Front Office role within a luxury hotel.
• Strong knowledge of Front Office procedures and guest service standards.
• Hands-on, organized approach with attention to detail.
• Ability to lead a team and manage daily department operations.

Mansioni

• Supervise and lead the daily operation of the Front Office.
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures.
• Act as the main operational reference point for the department on a day-to-day basis.
• Maintain excellent service standards and a strong guest-focused culture across all shifts.
• Handle guest enquiries, complaints and service recovery with professionalism and confidence.
• Support, coach and develop the Front Office team to ensure consistency and performance.
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments.
• Oversee shift organisation, team presence, and operational follow-up.
• Ensure compliance with procedures, standards, reporting and system accuracy.
• Step into a broader departmental leadership role whenever required by the operation.

Conoscenze

Front Office supervision

Team leadership

Guest service excellence

Operational knowledge

Bilingual English/Italian

Descrizione del lavoro

Anantara Palazzo Naiadi Rome Hotel in central Rome is seeking a service-driven Front Office Supervisor to join the Front of House leadership team. Reporting to the Front of House Manager, the role focuses on daily operations, guest journeys, and team development within a luxury setting.

This position requires hands-on leadership, excellent communication, and strong guest-centric service in a fast-paced luxury environment with English and Italian language fluency.