Front Office Supervisor - Anantara Palazzo Naiadi Rome Hotel

Hotel Domani; Roma; Ibrido; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Anantara Palazzo Naiadi Rome Hotel in central Rome is seeking a service-driven Front Office Supervisor to join the Front of House leadership team. Reporting to the Front of House Manager, the role focuses on daily operations, guest journeys, and team development within a luxury setting.

This position requires hands-on leadership, excellent communication, and strong guest-centric service in a fast-paced luxury environment with English and Italian language fluency.

Competenze

• Experience in a supervisory or managerial Front Office role within a luxury hotel.
• Strong knowledge of Front Office procedures and guest service standards.
• Hands-on, organized approach with attention to detail.
• Ability to lead a team and manage daily department operations.

Mansioni

• Supervise and lead the daily operation of the Front Office.
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures.
• Act as the main operational reference point for the department on a day-to-day basis.
• Maintain excellent service standards and a strong guest-focused culture across all shifts.
• Handle guest enquiries, complaints and service recovery with professionalism and confidence.
• Support, coach and develop the Front Office team to ensure consistency and performance.
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments.
• Oversee shift organisation, team presence, and operational follow-up.
• Ensure compliance with procedures, standards, reporting and system accuracy.
• Step into a broader departmental leadership role whenever required by the operation.

Conoscenze

Front Office supervision

Team leadership

Guest service excellence

Operational knowledge

Bilingual English/Italian

Descrizione del lavoro

Front Office Supervisor

Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.

Located in Piazza della Repubblica, the hotel is one of Rome’s leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.

Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.

Key Responsibilities:

• Supervise and lead the daily operation of the Front Office
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
• Act as the main operational reference point for the department on a day-to-day basis
• Maintain excellent service standards and a strong guest-focused culture across all shifts
• Handle guest enquiries, complaints and service recovery with professionalism and confidence
• Support, coach and develop the Front Office team to ensure consistency and performance
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
• Oversee shift organisation, team presence, and operational follow-up
• Ensure compliance with procedures, standards, reporting and system accuracy
• Step into a broader departmental leadership role whenever required by the operation

What We Are Looking For

• Previous experience in a supervisory or managerial Front Office role within a luxury hotel
• Strong operational knowledge of Front Office procedures and guest service standards
• Confidence in leading a team and managing the department on a daily basis
• A hands-on approach, strong organisational skills and excellent attention to detail
• Ability to remain calm and effective in a fast-paced luxury environment
• Excellent communication and interpersonal skills
• Fluency in English and Italian; additional languages are an advantage
• Salary Gross per Year starting from 27k

Why Join Us

This role offers genuine scope and visibility within a high-profile luxury environment. It is an opportunity to take on a position with real responsibility, work closely with senior Front of House leadership, and contribute directly to the delivery of a refined and memorable guest experience under the Anantara brand, known for immersive luxury hospitality and Unforgettable Journeys.