Guest relation agent- Anantara Convento di Amalfi Grand Hotel

Minor Hotels Europe & Americas; Amalfi; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Global travel discounts

Friends & family rates

Employee discounts

Learning & development

International career opportunities

Competitive compensation

Free parking

Meals and accommodation

Uniforms provided

Inclusive culture

Recognition programs

Job summary

Anantara Hotels and Resorts in Amalfi invites you to join our Guest Relation Agent team, delivering exceptional luxury service to guests in a renowned setting.

You will welcome guests, manage check-ins/outs, share local information, and coordinate with Housekeeping, F&B, Spa to fulfill requests with a personal approach.

Fluency in English and Italian is required; additional languages are a plus, with shifts including weekends and holidays.

Qualifications

• Previous experience in luxury hospitality is preferred.
• Excellent communication skills in English and Italian; other languages are a plus.
• Strong guest-focused approach with attention to detail and problem-solving.
• Professional appearance and demeanor; team player with a positive attitude.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Welcome guests upon arrival and departure with warmth and courtesy.
• Manage check-ins and check-outs accurately and efficiently.
• Provide detailed information about hotel services and local attractions.
• Listen to and anticipate guest needs, delivering tailored solutions promptly.
• Coordinate with Housekeeping, F&B, Spa and other departments to fulfill requests.
• Handle complaints professionally and resolve issues quickly.
• Ensure personalized service for VIPs and repeat visitors.
• Monitor guest feedback and contribute to service improvements.
• Support the Front Office team during peak times as needed.

Skills

English fluency

Italian fluency

Customer service

Job description

Requisition ID7682-Posted09/25/2026-Guest Relations-Italy

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

What will be your mission?

As Guest relation agent, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction.

The key responsibilities for this position are:

• Welcome guests upon arrival, ensuring they feel valued and comfortable.
• Manage check-ins and check-outs with courtesy, accuracy, and efficiency.
• Provide detailed information about hotel services, local activities, and attractions.
• Listen to and anticipate guest needs, delivering tailored solutions promptly.
• Coordinate with other departments (Housekeeping, F&B, Spa, etc.) to ensure all guest requests are fulfilled.
• Handle complaints professionally, offering quick and effective resolutions.
• Ensure every guest receives personalized service, recognizing VIPs and repeat visitors.
• Monitor guest feedback and contribute to the continuous improvement of services.
• Support the Front Office team during peak times as needed.

What are we looking for?

Qualifications

• Previous experience in a similar role, preferably in luxury hospitality.
• Excellent communication skills in English and Italian; additional languages are a plus.
• Strong guest-focused approach, attention to detail, and problem-solving skills.
• Professional appearance and demeanor.
• Ability to work both independently and as part of a team, maintaining a positive attitude at all times.
• Flexibility to work shifts, including weekends and holidays.

Why choose us?

Join the Anantara World and Discover Our Exclusive Benefits

At Anantara, we do not simply offer a job, but a career journey filled with opportunities, training, and international growth.

Global Travel with Exclusive DiscountsEnjoy employee rates starting from €36 at Minor Hotels properties, a global hospitality group with nearly 400 hotels across 26 countries. In addition, benefit from discounts starting from 30% on restaurants, bars, and other hotel services.

Friends & Family ProgramFamily members and friends can enjoy special rates and discounts of up to 25% at participating Minor Hotels properties.

Exclusive Employee DiscountsAccess dedicated offers and special agreements through the company's employee benefits portal.

Learning and Professional DevelopmentContinuous learning opportunities through the "University" platform, specialized training courses, and tools designed to enhance both language and professional skills.

International Career OpportunitiesDevelopment and mobility opportunities across Minor Hotels properties worldwide, supported by dedicated career growth programs.

Competitive Compensation Package

• Reference Gross Annual Salary (RAL) starting from €24,000, determined according to the candidate's experience and professional qualifications. The actual amount offered will be prorated based on the duration of the employment relationship and the months of effective service worked.
• 13th and 14th salary payments.
• End-of-Service Indemnity (TFR) in accordance with applicable regulations.
• Career advancement opportunities within the company.

Free Parking

Dedicated parking spaces for scooters available in the immediate vicinity of the hotel.

Meals and Accommodation

Staff cafeteria available during work shifts and accommodation opportunities for candidates residing outside the local area.

Uniforms and Laundry Service

Full provision of company uniforms and complimentary laundry service.

Inclusive Company Culture

A workplace built on listening, collaboration, people development, and transparent communication.

Celebrations and Recognition

Talent recognition programs and initiatives dedicated to employee well-being and engagement.

Join Anantara

If you would like to become part of one of the world’s most prestigious luxury brands and contribute to creating memorable experiences for our guests, we invite you to submit your application. A dynamic, international, and talent-focused environment awaits you.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.