Receptionist- Anantara Convento di Amalfi Grand Hotel

Minor Hotels Europe & Americas; Amalfi; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Global Travel with Exclusive Discounts

Friends & Family Program

Exclusive Employee Discounts

Learning and Professional Development

International Career Opportunities

Competitive Compensation Package

Free Parking

Meals and Accommodation

Uniforms and Laundry Service

Inclusive Company Culture

Celebrations and Recognition

Job summary

Anantara Hotels and Resorts in Amalfi region seeks a Receptionist to welcome guests on arrival and departure and deliver an exceptional stay aligned with the hotel's vision and values.

Reporting to the Front Office Manager, you will support day-to-day Front Office operations, anticipate guest needs, maximize guest satisfaction, and contribute to revenue growth while maintaining the highest standards of service.

Qualifications

• Graduation in the tourism/hotel industry or similar.
• At least 1 years' experience in a similar position in luxury hotels or high-level restaurants.
• Fluent Italian, English and a second foreign language are considered a plus.
• Pleasant personality and positive attitude, with a strong sense of aesthetics and attention to details and quality.
• Excellent interpersonal skills, ability to anticipate the guests' needs, and work both in a team and independently.

Responsibilities

• Anticipate guest needs and handle guest inquiries to full satisfaction.
• Oversee operations of the concierge.
• Take personal responsibility for service and attitude to meet high standards at all times.
• Have complete knowledge of hotel product, including rooms, rates, facilities, outlets, spa and other properties.
• Ensure issues related to guest satisfaction are resolved promptly with follow-up.
• Be proactive and suggest alternatives to enhance guest experience.
• Attend hotel events, daily shift briefings, and training to improve professional skills.

Skills

Hospitality experience

Guest service

Interpersonal skills

Teamwork

Attention to detail

Education

Hospitality degree or equivalent

Job description

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

What will be your mission?

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.

The key responsibilities for this position are:

• To anticipate guest needs and handle guest inquiry to the full satisfaction of the guest.
• To oversee operations of the concierge;
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times;
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties;
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience;
• To attend hotel events, daily shift briefings and training to improve professional skills.

What are we looking for?

Qualifications

• Graduation in the tourism/hotel industry or similar;
• At least 1 years' experience in a similar position in luxury hotels or high-level restaurants;
• Fluent Italian, English and a second foreign language are considered a plus;
• Pleasant personality and positive attitude, with a strong sense of aesthetics and attention to details and quality;
• Excellent interpersonal skills, ability to anticipate the guests' needs, and work both in a team and independently.

Why choose us?

Join the Anantara World and Discover Our Exclusive Benefits

At Anantara, we do not simply offer a job, but a career journey filled with opportunities, training, and international growth.

Global Travel with Exclusive DiscountsEnjoy employee rates starting from €36 at Minor Hotels properties, a global hospitality group with nearly 400 hotels across 26 countries. In addition, benefit from discounts starting from 30% on restaurants, bars, and other hotel services.

Friends & Family ProgramFamily members and friends can enjoy special rates and discounts of up to 25% at participating Minor Hotels properties.

Exclusive Employee DiscountsAccess dedicated offers and special agreements through the company's employee benefits portal.

Learning and Professional DevelopmentContinuous learning opportunities through the "University" platform, specialized training courses, and tools designed to enhance both language and professional skills.

International Career OpportunitiesDevelopment and mobility opportunities across Minor Hotels properties worldwide, supported by dedicated career growth programs.

Competitive Compensation Package

• Reference Gross Annual Salary (RAL) starting from €24,000, determined according to the candidate's experience and professional qualifications. The actual amount offered will be prorated based on the duration of the employment relationship and the months of effective service worked.
• 13th and 14th salary payments.
• End-of-Service Indemnity (TFR) in accordance with applicable regulations.
• Career advancement opportunities within the company.

Free Parking

Dedicated parking spaces for scooters available in the immediate vicinity of the hotel.

Meals and Accommodation

Staff cafeteria available during work shifts and accommodation opportunities for candidates residing outside the local area.

Uniforms and Laundry Service

Full provision of company uniforms and complimentary laundry service.

Inclusive Company Culture

A workplace built on listening, collaboration, people development, and transparent communication.

Celebrations and Recognition

Talent recognition programs and initiatives dedicated to employee well-being and engagement.

Join Anantara

If you would like to become part of one of the world’s most prestigious luxury brands and contribute to creating memorable experiences for our guests, we invite you to submit your application. A dynamic, international, and talent-focused environment awaits you.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.