Front Office Lead – Luxury Hotel, Rome

Minor Hotels - Southern Europe; Roma; Sur place; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Anantara Palazzo Naiadi Rome Hotel is seeking a capable Assistant Front of House Manager to join its Front of House leadership team. You will oversee daily front office operations and lead from the floor to deliver a refined guest journey.

Ideal candidates have supervisory Front Office experience in luxury hospitality, fluency in English and Italian, excellent communication, and strong organisational skills. Thai culture knowledge is a plus; starting salary is 27k gross per year.

Qualifications

• Previous experience in a supervisory or managerial Front Office role within a luxury hotel.
• Strong operational knowledge of Front Office procedures and guest service standards.
• Confidence in leading a team and managing the department on a daily basis.
• A hands-on approach, strong organisational skills and excellent attention to detail.
• Ability to remain calm and effective in a fast-paced luxury environment.
• Excellent communication and interpersonal skills.
• Fluency in English and Italian; additional languages are an advantage.
• The knowledge of thai culture could be valued as a plus

Responsabilités

• Supervise and lead the daily operation of the Front Office
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
• Act as the main operational reference point for the department on a day-to-day basis
• Maintain excellent service standards and a strong guest-focused culture across all shifts
• Handle guest enquiries, complaints and service recovery with professionalism and confidence
• Support, coach and develop the Front Office team to ensure consistency and performance
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
• Oversee shift organisation, team presence, and operational follow-up
• Ensure compliance with procedures, standards, reporting and system accuracy
• Step into a broader departmental leadership role whenever required by the operation

Connaissances

Front Office

Team Leadership

Guest Service

Operations

Hospitality

Description du poste

Anantara Palazzo Naiadi Rome Hotel is seeking a capable Assistant Front of House Manager to join its Front of House leadership team. You will oversee daily front office operations and lead from the floor to deliver a refined guest journey.

Ideal candidates have supervisory Front Office experience in luxury hospitality, fluency in English and Italian, excellent communication, and strong organisational skills. Thai culture knowledge is a plus; starting salary is 27k gross per year.