Front Office Shift Leader: Guest Services & Rooms

Sheraton Hotels & Resorts; Lombardia; On-site; EUR 168,000 - 280,000; Full time

Job summary

Sheraton Hotels & Resorts in Milan is seeking a Front Office Supervisor to manage front desk operations, supervise staff on shifts, and ensure guest satisfaction in line with SOPs.

You will oversee check-in/check-out, room allocation, guest requests, and coordination with the department manager to deliver outstanding service while maintaining financial and quality standards across daily operations.

Qualifications

• High school diploma or GED and/or two-year degree from an accredited university.
• Two years of experience in guest services, reception, or a related professional area.
• Fluent knowledge of English and Italian.

Responsibilities

• Perform check-in/check-out procedures, guest management, and related accounting.
• Provide support to guests based on their requests.
• Manage daily operations, ensuring quality, standards, and meeting customer expectations on a daily basis.
• Handle complaints, resolve disputes, and resolve grievances and conflicts.
• Oversee staffing levels to ensure that customer service, operational needs, and financial goals are met.
• Provide operational support to the team.

Skills

Fluent English & Italian

Education

High school diploma or GED

Two-year degree

Job description

Sheraton Hotels & Resorts in Milan is seeking a Front Office Supervisor to manage front desk operations, supervise staff on shifts, and ensure guest satisfaction in line with SOPs.

You will oversee check-in/check-out, room allocation, guest requests, and coordination with the department manager to deliver outstanding service while maintaining financial and quality standards across daily operations.