Front Office Trainee: Guest Services & Reservations

Hospitaliti; Lombardia; On-site; EUR 21,000 - 27,000; Full time

Job summary

Sheraton Milan San Siro, part of Marriott International, invites applicants for a Front Office role. You will welcome guests, assist with check-in/check-out, manage reservations, provide information, handle calls, and coordinate with other departments to ensure a memorable stay.

Requirements include good communication, customer-oriented attitude, basic English, and teamwork. Experience in hospitality is preferred; we are an equal opportunity employer.

Qualifications

• Excellent communication skills.
• Customer-oriented attitude.
• Basic knowledge of English.
• Ability to work in a team.

Responsibilities

• Welcome and assist guests
• Support room assignments and check-in/check-out
• Manage reservations
• Provide information and assistance to customers
• Handle phone calls
• Support in managing guest requests and complaints
• Complete basic administrative tasks and records
• Communicate with other departments to meet guest needs

Skills

Communication skills

Customer-oriented attitude

Basic English

Teamwork

Job description

Sheraton Milan San Siro, part of Marriott International, invites applicants for a Front Office role. You will welcome guests, assist with check-in/check-out, manage reservations, provide information, handle calls, and coordinate with other departments to ensure a memorable stay.

Requirements include good communication, customer-oriented attitude, basic English, and teamwork. Experience in hospitality is preferred; we are an equal opportunity employer.