FRONT OFFICE MANAGER

HOTELES TURISTICOS UNIDOS, S.A.; Italy; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts

Free training programs

Employee club access

Referral program with free nights

Language classes

Job summary

Eurostars Hotel Company is seeking a Front Office Manager for a 4-star property. The role involves leading the Front Office team, ensuring smooth check-in/check-out and guest services, and maintaining administrative and quality procedures. Experience in hotel front office and SAP knowledge are preferred.

Join a global hospitality group with ongoing development opportunities and a focus on delivering exceptional guest experiences across a growing portfolio.

Qualifications

• Studies in Tourism or similar.
• Experience in front office operations preferred.
• Knowledge of SAP software.

Responsibilities

• Organize, supervise and control the Front Office department and ensure objectives are met.
• Plan, coordinate and distribute team tasks for workload balance and efficiency.
• Supervise administrative and quality procedures in line with regulations.
• Identify training needs and support skill development within the team.
• Provide guest service and information at reception, including check-in/check-out.
• Manage invoicing, payments, cash handling, filing and documentation.
• Coordinate bell staff to ensure high-quality service.

Skills

Tourism studies

English proficiency

Front Office management experience

Assistant Front Office Manager

Education

Tourism studies or similar

Tools

SAP

Job description

Welcome to the Happiness Industry!

Eurostars Hotel Company is the hotel division of Hotusa Group, comprising the bradns Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels and Tandem Suites.

Our portfolio currently includes more than 300 hotels across 24 countries worldwide. Our activity is backed by extensive know-how that is reflectes in every area of our work - from hotel management and brand values to the care we put into delivering an exceptional guest experience.

We firmly believe that the success of any compan lies in the development of talent and the enthusiasm of the people who make up its team. For this reason, we look for individuals who are passionate about theis work and eager to grow with us.

Would you like to join the Hapiness Industry?

We are looking for an Front Office Manager for our 4-star Hotel XXXXXXXX, located in XXXXXXXX.

What will you be responsible for?

• Organize, supervise and control the correct functioning od the department, ensuring compliance with established objectives.
• Plan, coordinate and distribute team tasks, ensuring appropiate workload and operational efficiency.
• Supervise and verify the correct processing of administrative and quality procedures, in accordance with internal and external regulations.
• Identify training needs within the team and contribute to the continuous improvement of their skills.
• Provide guest service and information at reception, including check-in and check-out processes.
• Manage administrative tasks: invoicing, payments, cash handling, filinf and documentation management.
• Supervise and coordinate tasks assigned to bell staff, ensuring high quality guest service.

What are we looking for?

• Studies in Tourism or similar.
• High level of English.
• Experience as Front Office Manager or at last three years as Assistant Front Office Manager in a similar hotel.
• Knowledge of SAP.

What we do offer?

At Eurostars Hotel Company you will be part of a leading company in the travel sector, continuosly growing and expanding globally, and commited to the ongoing development of its team. In addition, by joining Eurostars Hotels Company, you will enjoy the following benefits:

• 50% discount at our high-end hotels: Enjoy discounts of up to 50% at all our magnificent 4/5 hotels around the world, and up to 20% for your family members.
• Training with 'The Power Business School': 100% free and unlimited access to all training programs (MBA, Digital Marketing, Office Tools, Skills) through our partner The Power Business School, the nº1 online business school on the market, taught by top active professionals in the sector.
• Access to our Employee Club: Benefit from a wide variety discoutns and advantages across leisure, techonology, sports, fashion , and more.
• Enjoy free hotel nights: Through the Eurostars Hotel Company Referral Program, we rewards rrecommendations that result in successful hires. If you refer someone and they are hired, you receive free hotel nights.
• Language classes: Develop you career in a global environment with access to classes in more than 50 languages, offering flexible schedules, live group sessions, and lecel-adapted content so you can progress at your own pace.