Front office manager

Bachecalavoro; Capri; On-site; EUR 60,000 - 90,000; Full time

Job summary

JK Place Capri is seeking a Front Office Manager to lead and oversee all Front Office operations, delivering exceptional personalized guest experiences in line with the JK Place philosophy. As a key hotel leader, you will inspire, develop, and support the Front Office team while maintaining the highest levels of guest satisfaction, operational excellence, and engagement.

The role acts as a bridge between guests and operations, coordinating with reservations, concierge, and other departments to

Qualifications

• Leadership experience in front office
• Experience in luxury hotel operations
• Excellent guest service mindset

Responsibilities

• Lead, motivate, and develop the Front Office team to uphold excellence and hospitality standards.
• Oversee reception, guest relations, concierge, arrivals, departures, and daily admin tasks.
• Ensure smooth check-in/check-out procedures per JK Place standards and luxury practices.
• Monitor arrivals, VIPs, repeat guests, and special occasions for personalized service.
• Coordinate with Reservations to review bookings, profiles, preferences, and requests.
• Supervise concierge requests including transfers, bookings, tours, and bespoke experiences.
• Engage with guests throughout their stay to anticipate needs and resolve issues.
• Handle feedback and service recovery discreetly and timely.
• Maintain guest profiles for personalized future stays.
• Collaborate with Housekeeping, F&B, Reservations for seamless operations.
• Monitor KPIs and service standards, implement improvements as needed.
• Prepare staff schedules, manage labor costs, ensure adequate staffing.
• Conduct regular training and performance evaluations for service excellence.
• Ensure accurate cash handling, billing, and daily reports.
• Maintain compliance with policies, safety, privacy, and local laws.
• Contribute to revenue through upselling and interdepartmental collaboration.
• Act as a role model and ambassador of JK Place culture.

Skills

Front Office leadership

Guest relations

Team development

Operations management

Education

Hospitality degree

Tools

Opera PMS

Job description

Luogo di lavoro: Capri

ABOUTTHEROLE

TheFrontOfficeManagerisresponsibleforleadingandoverseeingallFrontOfficeoperations,ensuringthedeliveryofexceptional,personalized,andseamlessguestexperiencesinlinewiththeJKPlacephilosophyandservicestandards.Asakeyleaderwithinthehotel,theFrontOfficeManagerinspires,develops,andsupportstheFrontOfficeteamwhilemaintainingthehighestlevelsofguestsatisfaction,operationalexcellence,andteamengagement.

Thisroleservesasabridgebetweenguestsandoperationaldepartments,ensuringthateveryguestjourneyreflectstheelegance,warmth,discretion,andattentiontodetailthatdefineJKPlace.

KEYRESPONSIBILITIES

• Lead,motivate,anddeveloptheFrontOfficeteam,fosteringacultureofexcellence,accountability,teamwork,andgenuinehospitality.
• OverseeallFrontOfficeoperations,includingreception,guestrelations,conciergecoordination,arrivals,departures,anddailyadministrativeactivities.
• Ensuretheseamlessexecutionofcheck-inandcheck-outproceduresinaccordancewithJKPlacestandardsandluxuryhospitalitybestpractices.
• Monitordailyarrivals,departures,VIPguests,repeatguests,specialoccasions,andguestpreferencestoensurepersonalizedservicedelivery.
• CoordinatewiththeReservationsDepartmenttoreviewbookinginformation,guestprofiles,preferences,andspecialrequests,ensuringalldetailsarecommunicatedandactionedbeforearrival.
• Supervisethemanagementofconciergerequests,includingtransfers,restaurantreservations,privatetours,yachtcharters,andbespokeguestexperiences.
• Activelyengagewithgueststhroughouttheirstay,anticipatingneeds,resolvingconcerns,andensuringexceptionalguestsatisfaction.
• Handleguestfeedback,complaints,andservicerecoverysituationsprofessionally,discreetly,andproactively,ensuringtimelyandeffectiveresolutions.
• Promoteandcultivateacultureofpersonalizationbymaintainingandenrichingguestprofiles,preferences,andhistoricalrecordsforfuturestays.
• CollaboratecloselywithHousekeeping,Food&Beverage,Reservations,Maintenance,andotherdepartmentstoensureseamlesscommunicationandoperationalefficiency.
• MonitorFrontOfficeperformanceindicators,guestsatisfactionscores,servicestandards,andoperationalprocedures,implementingimprovementswhennecessary.
• Preparestaffschedules,managelaborcosts,andensureadequatestaffinglevelstomeetoperationalrequirements.
• Conductregulartraining,coaching,andperformanceevaluationstosupportemployeedevelopmentandmaintainserviceexcellence.
• Ensureaccuratemanagementofcashieringprocedures,billing,payments,financialcontrols,anddailyreports.
• Maintaincompliancewithcompanypolicies,healthandsafetyregulations,privacystandards,andlocallegalrequirements.
• Contributetorevenueoptimizationopportunitiesthrougheffectiveroomallocation,upsellinginitiatives,guestengagement,andinterdepartmentalcollaboration.
• ActasarolemodelandambassadoroftheJKPlaceculture,consistentlydemonstratingprofessionalism,integrity,respect,andacommitmenttoexcellence.