Front office agent

Bachecalavoro; Capri; On-site; EUR 35,000 - 48,000; Full time

Job summary

JK Place Capri is seeking a Front Office Agent to be the first and last point of contact for guests, delivering attentive, personalized service from arrival to departure. You will balance hospitality with operational excellence, maintaining discretion and elegance in every interaction.

Collaborating with Housekeeping, Concierge and Reservations, you will coordinate check-ins/outs, share local recommendations, handle guest requests, and contribute to a seamless boutique-hotel experience that

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality, ensuring an exceptional arrival and departure experience.
• Manage all check-in and check-out procedures efficiently and accurately in accordance with JK Place standards.
• Provide support in managing the concierge email box, handling concierge requests, and coordinating transfers, tours, and bespoke guest experiences.
• Review guest information, preferences, special requests, and booking notes provided by Reservations, ensuring details are prepared and communicated in advance.
• Anticipate guest needs and preferences, creating bespoke experiences while contributing to in-house guest profiles for future stays.
• Handle guest inquiries, requests, feedback, and complaints in a professional, discreet, and proactive manner.
• Provide guests with accurate information regarding hotel services, facilities, transportation, local attractions, and dining recommendations.
• Coordinate closely with Housekeeping, Concierge, F&B, Reservations, and Maintenance to ensure seamless experiences.
• Process payments, invoices, and billing-related activities with accuracy and confidentiality.
• Monitor daily arrivals, departures, VIP guests, and special requests to ensure service excellence.
• Act as a role model and cultural ambassador, transmitting values of respect, teamwork, professionalism, and excellence.
• Maintain the highest standards of presentation, organization, and professionalism within Front Office.
• Ensure compliance with company policies, health and safety regulations, and guest privacy standards.
• Contribute to the hotel’s reputation and commercial success through guest engagement and delivery of exceptional experiences.

Job description

Luogo di lavoro: Capri

ABOUTTHEROLE

TheFrontOfficeAgentisakeyambassadoroftheJKPlacebrandandphilosophy,responsiblefordeliveringexceptionalandpersonalizedguestexperiencesfromarrivaltodeparture.Asthefirstandlastpointofcontactforourguests,thisrolecombinesoperationalexcellencewithgenuinehospitality,ensuringeveryinteractionreflectsthewarmth,elegance,discretion,andattentiontodetailthatdefineJKPlace.

KEYRESPONSIBILITIES

• Welcomeguestswithwarmth,professionalism,andgenuinehospitality,ensuringanexceptionalarrivalanddepartureexperience.
• Manageallcheck-inandcheck-outproceduresefficientlyandaccurately,inaccordancewithJKPlacestandards.
• Providesupportinmanagingtheconciergemailbox,handlingconciergerequests,andcoordinatingtransfers,tours,andbespokeguestexperiences.
• Reviewguestinformation,preferences,specialrequests,andbookingnotesprovidedbytheReservationsDepartment,ensuringallrelevantdetailsarepreparedandcommunicatedinadvance.
• Anticipateguestneedsandpreferences,creatingbespokeexperienceswhileactivelycontributingtothedevelopmentandenrichmentofin-houseguestprofilesforfuturestays.
• Handleguestinquiries,requests,feedback,andcomplaintsinaprofessional,discreet,andproactivemanner.
• Provideguestswithaccurateinformationregardinghotelservices,facilities,transportation,localattractions,anddiningrecommendations.
• CoordinatecloselywithHousekeeping,Concierge,Food&Beverage,Reservations,andMaintenanceteamstoensureseamlessguestexperiences.
• Processpayments,invoices,andbilling-relatedactivitieswithaccuracyandconfidentiality.
• Monitordailyarrivals,departures,VIPguests,andspecialrequeststoensureserviceexcellence.
• Actasarolemodelandculturalambassadorfortheorganization,transmittingthevaluesofrespect,teamwork,professionalism,andexcellence,whilepromotingapositiveandcooperativeworkingenvironment.
• Maintainthehigheststandardsofpresentation,organization,andprofessionalismwithintheFrontOfficearea.
• Ensurecompliancewithcompanypolicies,healthandsafetyregulations,andguestprivacystandards.
• Contributetothehotel'sreputationandcommercialsuccessthroughguestengagementandthedeliveryofexceptionalexperiencesthatstrengthenguestloyaltyandbrandpositioning.