Capri Luxury Front Office Leader

Bachecalavoro; Capri; On-site; EUR 60,000 - 90,000; Full time

Job summary

JK Place Capri is seeking a Front Office Manager to lead and oversee all Front Office operations, delivering exceptional personalized guest experiences in line with the JK Place philosophy. As a key hotel leader, you will inspire, develop, and support the Front Office team while maintaining the highest levels of guest satisfaction, operational excellence, and engagement.

The role acts as a bridge between guests and operations, coordinating with reservations, concierge, and other departments to

Qualifications

• Leadership experience in front office
• Experience in luxury hotel operations
• Excellent guest service mindset

Responsibilities

• Lead, motivate, and develop the Front Office team to uphold excellence and hospitality standards.
• Oversee reception, guest relations, concierge, arrivals, departures, and daily admin tasks.
• Ensure smooth check-in/check-out procedures per JK Place standards and luxury practices.
• Monitor arrivals, VIPs, repeat guests, and special occasions for personalized service.
• Coordinate with Reservations to review bookings, profiles, preferences, and requests.
• Supervise concierge requests including transfers, bookings, tours, and bespoke experiences.
• Engage with guests throughout their stay to anticipate needs and resolve issues.
• Handle feedback and service recovery discreetly and timely.
• Maintain guest profiles for personalized future stays.
• Collaborate with Housekeeping, F&B, Reservations for seamless operations.
• Monitor KPIs and service standards, implement improvements as needed.
• Prepare staff schedules, manage labor costs, ensure adequate staffing.
• Conduct regular training and performance evaluations for service excellence.
• Ensure accurate cash handling, billing, and daily reports.
• Maintain compliance with policies, safety, privacy, and local laws.
• Contribute to revenue through upselling and interdepartmental collaboration.
• Act as a role model and ambassador of JK Place culture.

Skills

Front Office leadership

Guest relations

Team development

Operations management

Education

Hospitality degree

Tools

Opera PMS

Job description

JK Place Capri is seeking a Front Office Manager to lead and oversee all Front Office operations, delivering exceptional personalized guest experiences in line with the JK Place philosophy. As a key hotel leader, you will inspire, develop, and support the Front Office team while maintaining the highest levels of guest satisfaction, operational excellence, and engagement.

The role acts as a bridge between guests and operations, coordinating with reservations, concierge, and other departments to