Luxury Front Desk Agent - Personalized Guest Experience

Bvlgari Hotels & Resorts; Milano; On-site; EUR 25,000 - 27,000; Full time

Job summary

Bulgari Hotels & Resorts Milano is seeking a Front Desk Guest Services Associate to deliver outstanding service at the Milan front desk. You will manage check-ins/outs, PBX communications, and guest inquiries with a courteous, efficient approach.

The role emphasizes accurate room inventory control and seamless coordination with all hotel departments. Ideal candidates have a college degree or in progress, fluency in Italian and English, and a professional appearance, with the ability to multitask

Qualifications

• A College Degree or in the process of receiving one.
• Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
• Ability to compute basic mathematical calculations.
• Knowledge of computers.

Responsibilities

• Process all guest check-in according to established hotel requirements.
• Input and access guest data in Opera and related systems.
• Answer guest inquiries and provide information about hotel services and local attractions.
• Maintain complete knowledge of room types, rates, promotions and inventory to manage reservations effectively.
• Coordinate room assignments and monitor sell-out days.
• Promote positive guest relations and assist guests with special requests.

Skills

Professional image

Communication

Multitasking

Guest inquiries

Calm under pressure

Attention to details

Decision making

Team collaboration

Education

College degree or in progress

Tools

Opera

Marsha

Mystique

Concierge Assistant

Job description

Bulgari Hotels & Resorts Milano is seeking a Front Desk Guest Services Associate to deliver outstanding service at the Milan front desk. You will manage check-ins/outs, PBX communications, and guest inquiries with a courteous, efficient approach.

The role emphasizes accurate room inventory control and seamless coordination with all hotel departments. Ideal candidates have a college degree or in progress, fluency in Italian and English, and a professional appearance, with the ability to multitask