Front Office Leader - Guest Experience & Revenue

Falkensteiner Hotels & Residences Italy; Jesolo; In loco; EUR 22.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

All-inclusive onboarding program

Career development within Falkensteier

Special employee conditions for hotels

In-house Falkensteiner Academy

Descrizione del lavoro

Falkensteiner Hotel & Spa Jesolo in Jesolo seeks an experienced Assistant Front Office Manager to lead daily front office operations with a focus on guest satisfaction and revenue optimization.

The role requires a hospitality management background, 3–5 years in a senior front office role, and fluency in English and German. Protel and MS Office knowledge are advantageous in a fast-growing, service-driven hotel group.

Competenze

• Bachelor degree in Hospitality or related field.
• 3–5 years in a front office senior management role in a hotel.
• Fluent in English and German; other languages a plus.
• Knowledge of Protel and hotel operations.

Mansioni

• Directs front office operations including check-in/out and guest assistance.
• Lead training and scheduling for front office staff to ensure efficiency.
• Maximize REVPAR by inventory control, group blocks, and upselling.
• Coordinate with departments to ensure seamless guest service.
• Handle VIP arrivals and guest complaints with professionalism.

Conoscenze

Front Office Operations

Team Leadership

Revenue Maximization

Protel Knowledge

MS Office

English & German

Formazione

Hospitality Management Bachelor Degree

Strumenti

Protel

MS Office

Descrizione del lavoro

Falkensteiner Hotel & Spa Jesolo in Jesolo seeks an experienced Assistant Front Office Manager to lead daily front office operations with a focus on guest satisfaction and revenue optimization.

The role requires a hospitality management background, 3–5 years in a senior front office role, and fluency in English and German. Protel and MS Office knowledge are advantageous in a fast-growing, service-driven hotel group.