Assistant Front Office Manager (m/f/d) Jesolo, Italy

Falkensteiner 62 & Spa; Jesolo; In loco; EUR 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

All-inclusive onboarding program

Career development opportunities

Falkensteiner Academy

Special employee conditions

Descrizione del lavoro

Falkensteiner Hotel & Spa Jesolo is seeking an Assistant Front Office Manager to lead front office operations and ensure guest satisfaction. You will train staff, optimize revenue, greet VIPs, and coordinate with Housekeeping, Sales, and Engineering to deliver five-star service.

The role requires 3–5 years in a senior front office position, fluency in English and German, and a hospitality management background. Competitive salary with 14 payments is offered.

Competenze

• Hospitality Management Bachelor Degree or equivalent.
• 3 to 5 years in a front office senior management position, preferably in a five star international hotel.
• Fluency in English and German; additional languages are a plus.
• Knowledge of Up Selling techniques and maximizing revenues.

Mansioni

• Directs front office operations including checking in/out and guest assistance while ensuring compliance with policies.
• Participates in the development, implementation and review of front office policies, procedures and standards.
• Selects, trains, develops, schedules and manages the performance of direct subordinates to maximize REVPAR.
• Maintains high visibility during peak periods and handles customer complaints to ensure satisfaction.
• Greet VIP guests in absence of RM/FOM and coordinate with departments for seamless service.
• Coordinate front office duties with Exec Office, Housekeeping, Sales & Marketing, Engineering and Security.
• Identify training needs and oversee training implementation for all front office staff.
• Communicate promotions, arrival expectations and emergency procedures to subordinates.

Conoscenze

English

German

Customer service

Team leadership

Interpersonal skills

Attention to detail

Problem solving

Formazione

Hospitality Management Bachelor Degree

Strumenti

Protel

Microsoft Office

Descrizione del lavoro

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.

We are looking forward to welcoming you to our team in Falkensteiner Hotel & Spa Jesolo soon as:

Assistant Front Office Manager (m/f/d)

YOUR TASKS:

• Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
• Participates in the development, implementation and review of the policies, procedures, practices and standards.
• Together with the FOM selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.
• Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction
• Assists in greeting VIP guests in absence of the Resident Manager/FOM upon their arrival and escorts them to their room. Establishes good relationship and offers assistance for the length of their stay.
• Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.
• Identification training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
• Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
• Carry out other tasks as directed by Front Office Manager.

YOUR PROFILE:

• Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
• Good level or above, oral and written English and German, additional languages are a plus
• 3 to 5 years experience in a front office senior management position, preferably in a five star international hotel
• Knowledge of cashier operations
• Knowledge of hotel business operations
• Knowledge of Up Selling techniques
• Knowledge of maximizing revenues
• Building teamwork
• Developing others
• Motivating others
• Planning/ Organization
• Problem solving & Decision making
• Adaptability/ Flexibility
• Concern for quality
• Influence
• InitiativeManaging performance
• Results oriented
• Teamwork/ Cooperation
• Cross cultural sensitivity
• Interpersonal skills
• Customer service orientation
• Listening and Oral Skills
• Written skills
• Analytical thinking
• Stress Management
• Enthusiastic and pleasant personality
• Friendly and caring
• Proficiency in Microsoft Office software: Word, Excel and PowerPoint
• Knowledge of Protel is a plus

OUR BENEFITS:

• All- inclusive onboarding program for a smooth start
• Wide range of career and development possibilities within a fast growing hotel group
• Active contribution in a dynamic work environment
• Variety of training within our in-house Falkensteiner Academy
• Enjoy your holiday in the best hotels to special employee conditions

For this position we offer a gross monthly salary from € 1.817,70 x 14 salary payments per year (in accordance with the National Collective Labour Agreement (CCNL) applicable to the Tourism and Hospitality Industry), with the possibility of a higher remuneration depending on qualifications, competencies, and professional experience.

Take a look at your future workplace: www.falkensteiner.com

CONTACT:

Falkensteiner Hotel & Spa Jesolo *****Piazza Le Corbusier, 6 · I- 30016 Lido di Jesolo (VE) - Italy